Overview Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Job Profile Summary The Director WMS IT Product Lead is responsible for supporting the products defined in their product area, primarily Warehouse Management System capabilities as part of the Global WMS COE. This role has overall accountability for defining the product(s) and ensuring that the product services are delivered in accordance with business priorities, business goals, and customer requirements to meet or exceed expectations and ensuring service levels are met. The Dir - WMS IT Product Lead will collaborate with business resources to consistently evaluate the value being delivered by the products while driving continuous improvement of the products offerings. This role will establish product plans, technical roadmaps, and collaborate with business and IT leaders on the long-term strategies to maintain and enhancement the product(s). They are expected to demonstrate general knowledge and capabilities in all areas of the operating model and application lifecycle management. This role will provide coaching and guidance to a cross-functional team and must have a general understanding of product design, product ownership, continuous delivery, lean practices, agile practices and execution, operations, and development/engineering. This role is accountable for maintaining service costing and resources budgets for their product(s). This role supports highly complex business processes that require cross-team support outside of their immediate product team and will require managing and leveraging resources from architecture, release/change management, infrastructure, network, and other systems in support of their product. PRIMARY DUTIES AND RESPONSIBILITIES: Strategy/Planning Plans for future changes to the product(s) to meet customer and business priorities needs Works collaboratively with others: product owners, customer relationship managers and capacity planners to forecast demand Partners with IT and business leaders to define opportunities to identify and prioritize items based on business needs and timetables Maintains liaison relationship with business partners and IT partners to provide effective technical solutions Drives continuous improvement in all areas impacting product(s) Develops business-focused concepts, including risk, cost-benefit, strategic initiatives, task/defect fix prioritization Aligns with IT strategy and architecture teams to understand the long-term product strategy roadmap Fosters an environment of Design Thinking Develops and maintains product roadmaps; plans for product end of life or retirement Works with leadership and product owners to ensure that products are reflected in business plans Interfaces with customers regarding product offerings, costs, value propositions, and onboarding processes In conjunction with product owners develops customer communications strategy that facilitates and promotes awareness of significant events for the product(s) Benchmark and manage the IT metrics established for the product team Product Definition/Risk Mgmt. Plans for future changes to the service to meet customer needs Works with the business product owner to prioritize continuous improvement, pay down of technical debt, and manage defect resolution Develops business-focused concepts including: risk management, cost-benefit, strategic initiatives, innovative solutions, and success measurements Oversees the development of metrics that are aligned to and support the established business KPIs for product Oversees the development of and negotiates SLAs and OLAs in support of their products Assesses and evaluates risk as part of the life cycle analysis of the product; communicates risk to appropriate IT and business leadership and recommends risk mitigation options/plans Defines and directs interaction with governance, audit, and quality teams Removes technical and functional roadblocks of the product team, including coordination with other product teams, Centers of Competence and Enterprise Services Service Cost Working with financial analysts, analyzes the costs associated with delivering the product and identifying opportunities for improvement May perform profit and loss analysis Negotiates with other product groups, enterprise services, and centers of competence resources about the allocation of costs from infrastructure components or services that are shared among multiple products Working with financial analysts, defines cost allocation, cost recovery and pricing plan within the overall context of the IT chargeback or pricing model Ensures cost effectiveness of products Procurement Planning Identifies and/or approves needs for procurement of new assets to better deliver product capability Identifies assets that are or will become obsolete and need retirement Documents improvement plans based on current asset deployment and need to replace/retire older/non-performing assets Product Performance and Support Defines attributes such as performance, availability, security, etc. Drives internal product continuous improvement review meetings Ensures that performance meets the requirements of KPIs, SLAs and OLAs Develops and maintains performance dashboards and scorecards to quantify outcomes and identify persistent problems Regularly reviews the product to ensure value realization aligns with business and IT strategy First point of contact in communications regarding high severity issues of the product. Coordinates recovery and resolution and provides root cause analysis to the business Vendor Management In coordination with the VMO, manages and reviews vendor contracts for alignment with desired results Provides input to the VMO regarding decision-making and contract development processes Regularly reviews service provider performance to identify issues; notifies Vendor and VMO management and escalates to business and IT leaders as needed Contractor Management: Oversight of contractor work and performance, including coordinating with Centers of Competence Associate Management Responsible for human resource management of cross-functional product team members Collaborate with Centers of Competence to manage and evaluate goals, skills and training for associates Participate in Agile SAFe methodology, coordinating with other IT Product Leads in the same Product Train Coaches and mentors product team associates, modeling effective communication and urgency Contributes to the team’s success by assisting with user story creation, architecture coaching, code reviews, or acceptance criteria creation Other duties as assigned Additional Product specific skills: Proven experience in managing and integrating WMS solutions like Manhattan Associates (MAWM, WMi, WMOS, and Labor Management) across on-premise and SaaS Deep understanding of top tier WMS vendor solutions architecture and implementation best practices Expertise in coordinating cross-functional teams for seamless integration and performance optimization of Manhattan Associates solutions Strong knowledge of cloud-native and hybrid deployment models with focus on scalability, security, and compliance Ability to troubleshoot and resolve complex issues in distributed systems involving Manhattan Associates solutions Familiarity with warehouse operations and labor management processes to align technical solutions with business needs Pharmaceutical Distribution/Life Sciences experience is helpful including lot/expiration date tracking and serial number capture Proficiency in analytics and reporting tools to monitor and optimize the performance of Manhattan Associates products EXPERIENCE AND EDUCATIONAL REQUIREMENTS: * Bachelor\'s degree in Computer Information Systems or related field, or equivalent work experience * Preferably 5 years in Information Technology with progressive responsibilities and leadership * High level understanding of IT components such as Product Management, Technical Architecture, Business Analysis, Testing or Operations and Support * Some budgetary responsibility preferred * Excellent written and verbal skills, including the ability to respond well under pressure MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: * Strong leadership skills * Self-motivated and self-directed * Demonstrated ability to partner across organizations to optimize outcomes * Working knowledge of product management methodology * Understanding of basic SAFe Agile principles and methodology * Ability to prioritize workload and meet commitments * Ability to work across multiple IT groups to ensure end-to-end performance * Excellent interpersonal skills and comfort working in a team with daily accountability * Excellent written and oral communication, listening and presentation skills * In-depth knowledge of business operations * Good organizational skills * Ability to use good judgment in conveying status and escalation * Provides coaching and mentoring to team members * Knowledge of the cost basis for the service What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members\' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we provide a comprehensive suite of benefits that focus on physical, emotional, financial, and social wellness. This encompasses support for working families, such as backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also offer training programs, professional development resources, mentorship programs, employee resource groups, volunteer activities, and more. For details, visit the Cencora website at www.cencora.com Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company\'s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Drug Corporation

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