Director Technical Product Manager – Global Service & Repair
New Today
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Technology Product & Platform ManagementJob Sub Function:
Technical Product ManagementJob Category:
People LeaderAll Job Posting Locations:
Raritan, New Jersey, United States of America, Santa Clara, California, United States of AmericaJob Description:
We are seeking a dynamic and strategic Technical Product Manager to lead the global vision and execution for our all of Johnson & Johnson's MedTech business units for Service and Repair offerings for capital equipment. This pivotal role involves shaping the technical strategic direction, driving innovation, and ensuring excellence in service delivery across all regions to enhance customer satisfaction, operational efficiency, and revenue growth. This position can be located in Raritan, NJ; Santa Clara, CA or remote in the U.S.
Key Responsibilities
- Develop and implement the global strategy for service and repair of medical capital equipment, aligning with overall business goals.
- Collaborate with cross-functional teams experience teams including Sales, Marketing, Professional Relations & Operations, Customer Service and Service & Repair to drive product development and service enhancements.
- Define product roadmaps with technology and business stakeholders and prioritize features and initiatives to improve service efficiency, reliability, and customer experience.
- Influence value-driven backlog prioritization by engaging stakeholders, assessing business impact, and balancing technical feasibility to maximize ROI.
- Foster stakeholder alignment by effectively communicating the value of initiatives and securing buy-in for backlog items and strategic projects.
- Drive innovation in service delivery models, including digital solutions, remote diagnostics, and predictive maintenance.
- Monitor and analyze performance metrics to ensure service excellence, cost management, and continuous improvement.
- Ensure compliance with regulatory standards and quality assurance processes across all regions.
- Lead global initiatives to standardize service processes and leverage best practices.
Required Skills & Qualifications
- Bachelor's degree in Engineering, Business, Healthcare, or related field; MBA or advanced degree preferred.
- 12 years of relevant technical experience required.
- Proven experience in product management, service strategy, or related roles within the medical device or healthcare technology sector.
- Ability to navigate complex regulatory environments and ensure compliance and GxP knowledge.
Preferred
- Exposure to Microsoft Dynamics and ERP systems.
- Solid understanding of medical technology, capital equipment, and service/repair ecosystems.
- Demonstrated ability to develop and implement global strategies.
- Excellent stakeholder management and influencing skills, capable of securing agreement across diverse teams.
- Strong analytical abilities with proficiency in data-driven decision making.
- Exceptional communication skills, with the ability to articulate value propositions clearly.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
The anticipated base pay range for this position is :
The anticipated base pay range for this position is: $146,000- $251,850Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.]]>- Location:
- Raritan, New Jersey
- Job Type:
- FullTime
- Category:
- Hospital & Health Care
