Overview

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is actively seeking a Director of Software Engineering - Growth + Insights to lead a team of engineers, shaping and scaling culture as PagerDuty grows. This role leads the engineering teams powering PagerDuty’s commercial growth, building and iterating on customer-facing services that drive adoption, expansion, and lasting value.

This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model.

Responsibilities

• Define and execute a technical strategy aligned to PagerDuty’s commercial priorities, ensuring seamless customer experiences that support adoption, expansion, and retention.
• Collaborate with product and go-to-market leaders to deliver features that unlock new revenue, streamline onboarding, and expand customer value.
• Build, mentor and retain high-performing engineering teams, fostering a culture of innovation, collaboration, and excellence.
• Foster a strong product and engineering partnership by establishing shared goals, clear communication, and a culture of mutual trust and respect.
• Own the stability and scalability of production systems critical to customer growth and commercial performance.

Basic Qualifications

• 10+ years of engineering experience with 5+ years in senior engineering leadership roles at scale (Director+) in growth teams.
• Proven success building and scaling SaaS platforms that drive commercial adoption (enterprise scale).
• Proven success leading and scaling distributed engineering teams, including recruiting, mentoring, and developing high-performing talent.
• Ability to balance short-term delivery with long-term investments that support revenue growth and product innovation.
• Strong executive presence with ability to:
• Partner across sales, marketing, and product to drive commercial success.
• Translate business needs into scalable engineering solutions.
• Deliver measurable outcomes with urgency in a high-growth environment.

Preferred Qualifications

• Background in commercial SaaS, product-led growth, or customer-facing systems.
• Direct experience owning production systems tied to customer onboarding, growth, or billing.
• Innovative thinker with a get-stuff-done attitude.
• Bachelor’s Degree in Computer Science, Engineering, or a related field.

Compensation and Benefits

The base salary range for this position is 212,000 - 356,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location, and may vary by primary work location and other factors. Your recruiter can share more about the specific offerings for this role during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. If this isn’t the right role or time, sign up for job alerts.

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We cannot employ candidates residing in certain locations.

Location restrictions: Australia, Canada, United States. Candidates must reside in an eligible location, which varies by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Our Manager Expectations serve as a practical guide for managers to understand responsibilities, priorities, and performance expectations.

What we offer

Our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more on our benefits site. Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (varies by country)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. PagerDuty is Great Place to Work-certified and recognized as a top workplace and trusted by customers.

Go behind the scenes on our careers site and @pagerduty on Instagram.

Privacy and accommodations: PagerDuty is an equal opportunity employer. If you require accommodation in our application process, please email accommodation@pagerduty.com. PagerDuty uses the E-Verify employment verification program.