Responsibilities include but are not limited to: Strategic Planning: Develop and execute a comprehensive QA strategy that encompasses manual and automated testing across all product lines (deposits, lending, fraud & risk management, etc.), channel types (web, mobile, API, batch data feeds, AI & models, etc.), and customer segments (consumer, commercial, SMB, etc.). Leadership and Team Management: Lead, mentor, and grow a high-performing team of QA analysts, fostering a culture of quality and continuous improvement. Conduct performance evaluations and provide feedback. Test Execution: Implement and maintain automated testing frameworks and tooling to enhance test coverage and reduce time-to-release. Process Improvement: Establish and refine QA processes, including test planning, execution, and reporting, to optimize efficiency and effectiveness. Quality Metrics and Reporting: Define KPIs and analyze quality metrics to drive data-driven decisions and improve delivery quality. Innovation and Tooling: Stay current with industry trends and emerging technologies to continuously enhance the QA processes and tools. Collaboration and Communication: Collaborate with business owners and engineering to define quality goals and ensure alignment with business objectives.