Director, Product Management
5 Days Old
Position Description:
Measures performance against established objectives and Key Performance Indicators (KPIs) to deliver on agreed upon business, technology, and people results. Defines, evaluates, and communicates results against acceptance criteria while abiding by Agile methodologies. Leverages Jira to manage and evaluate data related to the product development process. Collaborates and coordinates with Chapter Leaders and Scrum Masters to build squad capacity and capability, enabling squad member growth, development, and learning. Plans, initiates, and manages information technology (IT) projects. Handles Customer Success Management (CSM)/operations escalations, and establishes escalation processes for smoother prioritization in a benefits administration or product development environment.
Primary Responsibilities:
- Consults with users, management, vendors, and technicians to assess computing needs and system requirements.
- Engages with stakeholders regularly to monitor and share progress.
- Makes informed trade-off decisions to strike the right balance between quality, cost, and timelines.
- Anticipates, discovers through ongoing interaction with, and prioritizes client needs to serve as their voice and guide execution of the team.
- Defines, refines, and communicates the teams' mission and roadmap to motivate and build team and partner support and alignment.
- Inspects and evaluates progress and removes impediments.
- Assigns and reviews the work of systems analysts and programmers.
- Prepares and reviews operational reports and project progress reports.
- Leads and guides the work of technical staff.
- Serves as liaison between business and technical aspects of projects.
- Plans project stages and assesses business implications for each stage.
- Monitors progress to assure deadlines, standards, and cost targets are met.
- Completes accountability of service request backlog from prioritization to daily backlog management.
- Ensures Service Level Agreement (SLA) expectations are met.
- Collaborates on transition sessions with squads (for new clients and capabilities).
Education and Experience:
Bachelor's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Information Management, Business Administration, or a closely related field and six (6) years of experience as a Director, Product Management (or closely related occupation) performing business and systems analysis using Jira and Confluence in a health and benefits administration or financial services environment.
Or, alternatively, Master's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Information Management, Business Administration, or a closely related field and four (4) years of experience as a Director, Product Management (or closely related occupation) performing business and systems analysis using Jira and Confluence in a health and benefits administration or financial services environment.
Skills and Knowledge:
Candidate must also possess:
- Demonstrated Expertise ("DE") tracking Key Performance Indicators (KPIs) and implementing Information Technology Infrastructure Library (ITIL) methodologies for effective incident, problem, change, and release management using HP Service Manager (HPSM), ServiceNow, SVN, and Github in a health and benefits management production support environment.
- DE handling escalation requests from prioritization to completion, ensuring that continuous updates regarding eligibility and enrollment across many benefit types are flowing to stakeholders (including healthcare consumers, active employees, COBRA continuants, pre and post-Medicare eligible retirees, surviving spouses, and dependents) using ServiceNow and Jira in a health and benefits administration environment.
- DE fostering Agile behaviors, reinforcing best practices (established norms and ceremonies), managing product backlogs, supporting overall team performance enhancements, and removing impediments to enhance operational efficiency and cross-functionality using Confluence, Rally, and Jira dashboards/reports in an Agile product support environment.
- DE developing team growth via recruitment, creating performance reviews, conducting training sessions with squads for new clients, performing third-party and carrier management, and ensuring compliance for HIPPA, Protected Health Information (PHI), Personally Identifiable Information (PII), COBRA, and CCPA regulations using Workday and Access Now in Full Time Employee and vendor management environments.
Salary: $140,000.00 - $172,700.000/year.
#PE1M2
#LI-DNI
Certifications:
Category:
Product Management
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
- Location:
- Smithfield
- Job Type:
- FullTime