Director, Product Management - OTR Payments & Experience

23 Days Old

Director, Product Management - OTR Payments & Experience
Location This is a remote position, however, the candidate must reside within 30 miles of one of the following locations: Portland ME, Chicago IL, Boston MA, Washington DC, Dallas TX, San Jose CA, Seattle WA, or New York City NY. About WEX & The Role WEX is a leading payments and mobility platform helping businesses streamline financial operations. Within our Over-the-Road (OTR) line of business, we are seeking a Director, Product Management - OTR Payments & Experience to lead the strategy, modernization, and performance of the platform that powers fleet payments, fraud controls, and digital customer interactions. This role is responsible for owning one of the most critical product areas in the company. As a business and platform leader , you'll be tasked with protecting WEX's industry-leading position in fleet payments while ensuring our solutions evolve with changing market needs and competitive threats. You'll lead a team that ensures system performance today and positions WEX to outpace disruption and unlock new value for tomorrow.
About the Team & Impact
The OTR Payments & Experience team owns the products and platforms at the core of our OTR business. These include transaction processing, digital account management, fraud prevention, card controls, and key customer-facing workflows. You'll lead a team of product managers and work cross-functionally with engineering, operations, and risk to maintain reliability, improve usability, and modernize our capabilities in a competitive and evolving landscape. What You'll Do Own the roadmap, strategy, and platform performance for OTR payments and digital experience systems
Lead a team of product managers, creating clarity, accountability, and execution focus
Champion modernization efforts-reducing technical debt, improving UX, and introducing scalable infrastructure
Monitor platform health and proactively identify system risks, inefficiencies, or emerging threats
Work closely with engineering, architecture, and operations to align investments and priorities
Explore new ways to extend customer value through enhancements, integrations, or commercial innovation
Act as the senior product voice in balancing short-term system needs with long-term product evolution
Track KPIs for platform performance, stability, and business impact-and report to leadership with clarity and context
Anticipate and respond to industry shifts or competitive movements that may challenge WEX's leadershi
How You'll Lead Platform Steward: You excel at managing complex, high-scale systems with a focus on uptime, resilience, and reliability
Strategic Modernizer: You can chart a long-term path from legacy to future-state without compromising the business
Cross-Functional Influencer: You build strong relationships across tech, risk, ops, and business teams
Outcome-Oriented: You define success with measurable impact and lead through results
Defensive & Offensive Strategist: You protect core value while expanding our offering and resisting disruptio
What You'll Bring 8+ years of product management experience, including 3+ years in a product leadership or platform management role
Experience leading complex product lines that power business-critical operations
Background in fintech, payments, SaaS platforms, or transaction processing environments
Strong track record of platform stewardship and experience driving modernization efforts
Ability to influence technical and business leaders with data, insight, and judgment
Excellent communication skills and comfort operating across cross-functional and executive teams
Experience in OTR, transportation, or fleet-related services is highly preferred
Bachelor's degree required; MBA or advanced technical/business degree preferre
Why This Role Matters WEX's OTR platform powers one of the largest payment systems in the trucking industry. As Director, you will be responsible for ensuring that platform not only remains stable and competitive-but evolves in ways that secure our market position and unlock future growth. This is a pivotal role for a product leader who thrives in complexity, leads with clarity, and sees transformation as both a challenge and an opportunity. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $177,000.00 - $235,000.00 #J-18808-Ljbffr
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Location:
Chicago, IL, United States
Salary:
$250,000 +
Category:
Management & Operations

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