The Director of Training for the Patient Experience Community is responsible for leading the strategy, implementation and coordination of training initiatives for all Patient Experience Community team members (Nurse Case Managers, Field Clinical Educators, HUB employees, Others). The Director of Patient Experience Community Training will assess and evaluate training needs and training effectiveness within each of the Patient Experience Community teams and implement applicable solutions as needed. Additionally, they will partner with the leadership team to identify training needs to support business objectives and support the broader argenx training community. Roles and Responsibilities: Lead the Patient Experience Community training team; accountable for coaching and supporting Patient Experience training team members

Responsible for developing, implementing, and executing appropriate training strategies and programs to ensure efficient training for all employees supporting patient experience initiatives

Develop annual training plan for Patient Experience Community that aligns to the organizations goals/objectives

Participate in planning of commercial product launches and work with cross-functional team members to identify training needs

Lead special projects for the training team in addition to responsibilities within the Patient Experience Community

Partner with the Patient Marketing team to ensure key initiatives are effectively executed

Proactively partner with Patient Experience Community leaders to identify training needs and implement solutions for all employees at all levels

Evaluate the effectiveness of current training programs and identify areas of improvement

Manage and monitor the training budget for Patient Experience training initiatives

Manage the identification and selection of vendors as well as manage existing relationships and projects relating to Patient Experience Community training

Support audit processes, both internal and external, for the Patient Support Program team

Perform internal audits to identify knowledge gaps and execute retraining as required

Schedule and deliver effective live and virtually led training sessions

Desired Skills and Experience: Bachelor’s degree (BS/BA) from four-year college or university and 10+ years’ related experience and/or training; or equivalent combination of education and experience

Experience working in a patient services hub environment preferred

Experience working/training in market access desired

5-7 years’ experience working in a leadership or training role

5-7 years of delivering in-person or virtual instructor-led training content, including scenario-based learning concepts

Reimbursement and insurance experience required

Knowledge and experience with Cloud based platforms necessary

Experience with Medical, Regulatory, and Legal review process for creating content

Ability to create a positive learning environment, conveying objectives clearly, encouraging, and motivating trainees

Understanding of effective teaching methodologies, learning principles and tools

Excellent analytical, planning, program design and critical thinking skills with the ability to create, administer and evaluate training programs for effectiveness

Strong leadership and people skills and a high degree of collaboration at all levels

Excellent organizational and effective time management skillset

Advanced skills in Microsoft Suite, including Word, Excel, PowerPoint, and Outlook

Salesforce and Compliance Wire experience a plus

Veeva Vault experience preferred

This job also requires travel for activities including national/regional meetings and training classes as needed

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