About Phipps Houses

Phipps Houses is one of the nation's oldest and largest not-for-profit developers/owners of affordable housing. It is a multi-faceted real estate organization, involved in the development, finance, construction and asset management of new and rehabilitated multi-family housing for low to middle income New Yorkers. Through its subsidiary, Phipps Houses Services, Inc., it conducts residential and commercial property management, and its tax-exempt affiliate, Phipps Neighborhoods, provides human services to its development communities.

Salary range: $105,000 to $115,000.

ABOUT THE POSITION:

The Director of Strategic Housing Operations will serve as a critical member of the senior management team. In collaboration with the General Manager and senior management, the role will manage special projects and seek the best industry practices to inform business improvements for property management operations. This role will focus on improving customer services, business process improvements, ensuring data systems are efficient and effective, and performance management.

Duties and Responsibilities:

Identify gaps in process/services and spearhead process improvement projects to improve PM operations within the key performance indicators. Identify and coordinate staff training needs. Design and coordinate delivery of training. Identify IT enhancement projects and work as liaison with the IT Department. Develop methods to deliver and assimilate information among departments. Edit and update PM Operations Manual, liaison with Communications on newsletter Provide support for the integration of services between PH and Phipps Neighborhoods (PN). Coordinate operating units to identify needs for online services. Assist with planning and preparation for Area Managers and Property Manager staff meetings. Create agendas and supporting materials, coordinate schedules and manage calendar invites. Identify interdepartmental areas for improvement which include Rentals, Lease Renewal, HR, IT, Purchasing and Finance regarding PM needs, systems and processes to increase efficiency and effectiveness Work with the GM to monitor performance metrics for property operations and goal setting; coordinate and oversee management initiatives as directed Supervise department Operations Associate QUALIFICATIONS: Commitment to the Phipps mission of affordable housing as a resource to change people's lives Education: Bachelor's degree with at least 5 years' experience in strategic planning role reporting to an Executive level Manager Ability to participate as a collaborative team member in addition to excelling independently Strong systems and data skills: Spreadsheets/budgeting/Excel, Microsoft, Yardi or other real estate software, Outlook Communication: Excellent interpersonal abilities, exceptional listening, presentation and writing skills Decision-Making: Ability to evaluate and prepare business solutions and takes initiative on projects Execution: Strong project management skills, sense of urgency and responsibility, ability to multi-task, detail oriented Relationship Building: Strong interpersonal competencies and ability to build strategic partnerships Customer service oriented: Anticipates the needs of others, and treats customers with the highest degree of professionalism

Equal Opportunity Employer

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