Director of Solution Engineering
4 Days Old
Overview As the Director of Solution Engineering at Arteris, you will play vital role in Sales and Customer Support processes. As a member of the Customer Success management team, you will be responsible for guiding FAEs and CAEs through complex technical sales and support situations.
Responsibilities Owns Premium and Custom Customer Support Programs
Leads Strategic, Global, Multi-site Technical Customer Support – both pre- and post- sales
Work with Sales team to coordinate customer requirements that require:
Multi-site coordination
Strategic Accounts as designated by EVP of Sales and/or VP of Customer Success
Own technical portions of Premium Support Agreements
Customer Specific Product Enhancement requests
Negotiate any customer specific requirements to facilitate Arteris’ products adoption in some of the leading chips being designed today
Work with Arteris’ engineering team and the CTO office to deliver Customer Specific enhancement and requirements
Become familiar with Arteris’ customers and prospects designs, understand the problems they are facing, and provide guidance to the CTO office and Engineering team to ensure the developments will fit the market and its needs
Work with an expert team to support and deploy interconnect and memory hierarchy solutions and Connectivity/Register solutions for some of the world’s most sophisticated mobile, telecom, automotive, AI and consumer SoC designs
Coordinate training, post sales and support activities at assigned accounts
Lead company-wide Technical Initiatives as appropriate and assigned
Produce Team Procedures, Application Notes and White Papers as needed
Works with 3rd party partners to create complete reference solutions
Experience Requirements / Qualifications Understanding of SoC system level architectures and SoC development processes
Understanding of IP integration, bus fabrics, DDR and other building blocks
Familiarity with the ARM and RISC-V ecosystem: CPU, GPU, etc.
You are customer focused and enjoy working with them to help them find solutions
You have experience in a customer facing role - Sales, AE or BizDev
You are highly motivated, excellent problem solver and results-driven
You have good presentation and organizational skills
Motivated to train and educate others and help them solve complex problems
You are a team player who can take initiatives
This position requires being able to travel as needed
Qualities You are passionate about your job;
You are an excellent problem solver;
You are a solid communicator;
You are a team player;
You are results driven; and,
You have empathy for the complex problems being served by our customers.
Seniority level Director
Employment type Full-time
Job function Engineering and Information Technology
Industries
Semiconductor Manufacturing
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- Location:
- Campbell, CA, United States
- Job Type:
- FullTime
- Category:
- Engineering