A leading nonprofit organization in New York City is seeking an experienced Director of Social Services to oversee operations at a transitional family shelter serving 50+ families. This role combines leadership, crisis management, and hands-on social services expertise to ensure high-quality client care and program compliance. Responsibilities Lead and supervise a multidisciplinary social services team of 8+ staff, including case managers, housing specialists, and coordinators Oversee daily operations of the Social Services Department, ensuring program goals and compliance with DHS and city regulations Provide crisis intervention and de-escalation support for staff and clients Conduct weekly supervisions, performance evaluations, and staff development Manage administrative and compliance functions including chart audits, reporting, and database maintenance (CARES, CTS, NYC Way, 4002) Serve as 24/7 on-call emergency contact (phone only) Support client families in achieving permanent housing placements and maintaining stability Qualifications 3+ years of experience in a Family and/or Single Shelter setting Master's Degree in Social Work, Mental Health Counseling, or a related Human Services field Previous experience in a Supervisory role Computer savvy Strong organizational and crisis management abilities Desired Skills: Licensed Master Social Worker (LMSW) and/or Licensed Mental Health Counselor (LMHC) Bilingual Experience with CARES database