Overview This range is provided by Morgan Latif | B Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $180,000.00/yr - $200,000.00/yr Principal Client Consultant - Consumer Sector Executive Search Solutions Morgan Latif is a specialist leadership search & development consultancy. We help our clients across the Medical & Dental Technology, Packaging, Consumer, E-mobility, and Industrial Technology sectors to deliver on their transformation and diversity goals. Our mission is to combine traditional recruitment and coaching methods with new technology, to provide a tailored and innovative solution to our clients and candidates . Senior Service Leadership Role - Driving Growth and Efficiency Across the Americas We are seeking an experienced and dynamic Regional Service Director to join a leading global organization in the industrial automation sector in the Greater Newark Area. This is a critical opportunity for a results-driven leader to spearhead a major transformation of our service operations across the Americas , with a focus on key markets in the USA, Mexico, and Brazil. If you thrive on building strong customer relationships, managing high-cost, high-complexity machinery, and are passionate about achieving clear, impactful KPIs, this could be the perfect next step for your career. What You\'ll Achieve Financial Growth: Drive a 6% year-over-year revenue increase by improving customer satisfaction and retention. Operational Excellence: Lead initiatives to dramatically reduce warranty costs from 18% to less than 1%. Market Expansion: Play a key role in the strategic scaling of our business in Mexico, aiming to double the local headcount. Customer Relationships: Take ownership of complex and volatile customer situations, ensuring swift and effective resolution to build lasting loyalty. Key Responsibilities Develop and implement service strategies that address cultural and linguistic nuances across the region. Lead, mentor, and empower a service team to excel in their roles and deliver exceptional support. Partner with sales, technical, and other internal teams to ensure a seamless and supportive customer experience. Who We\'re Looking For Bilingual Proficiency: You must be fluent in both English and Spanish, with a professional working proficiency in Portuguese being a significant plus. Relevant Experience: Proven experience in a senior customer-facing role within the industrial automation sector or a similar field involving high-cost, high-complexity machinery. Cultural Acumen: A deep understanding of business cultures and communication styles across the Americas is essential. Proven Success: Demonstrated success in managing complex escalations and achieving measurable business results. If you are a driven and empathetic leader ready to make a significant impact on an international scale, we encourage you to apply. This role offers the chance to be a key player in a company that values its people and is committed to global excellence. We look forward to receiving your application! Seniority level Director Employment type Full-time Job function Management, Manufacturing, and Customer Service Industries: Packaging and Containers Manufacturing, Industrial Machinery Manufacturing, and Automation Machinery Manufacturing

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