Essential Job Functions • Direct all security operations across Billings Clinicfacilities, ensuring a safe and secure environment for patients, staff, and visitors. Set expectations and lead by example, fostering a culture of safety, compliance, and accountability. • Develop and implement strategic security plans aligned with Billings Clinic’s mission, vision, and long-term goals. Anticipate and mitigate potential security risks through proactive policy development and enforcement. • Lead recruitment, training, and continuous development of security personnel. Ensure staff are well-equipped to handle day-to-day operations, emergency situations, and customer service, while providing regular feedback and evaluations to foster growth. • Manage the day-to-day logistics of security operations, including staffing, scheduling, and coordination of resources. Oversee the Parking Program and ensure smooth functioning of all assigned security tasks, including compliance with post orders and client instructions. • Lead the planning and execution of security responses during emergencies or disasters, coordinating with internal departments and external agencies. Conduct regular drills and ensure all security personnel are fully trained on crisis protocols. • Ensure compliance with all federal, state, and local regulations, including OSHA, DNV, HIPAA, and other healthcare-specific standards. Maintain documentation and ensure readiness for audits and regulatory reviews. • Develop and manage the security department’s annual budget, ensuring cost-effective allocation of resources. Oversee payroll, invoicing, and reconciliation processes to maintain financial integrity. • Continuously assess security protocols and operations for efficiency and effectiveness. Lead process improvement projects that leverage data and technology to enhance security services, streamline workflows, and reduce operational costs. • Work closely with other hospital departments, clinical teams, and executive leadership to align security services with organizational goals. Provide expert consultation on security-related concerns and participate in cross-functional initiatives. • Ensure security staff provide exemplary customer service, balancing security needs with patient and staff rights. Address and resolve conflicts or security issues promptly and professionally, maintaining a calm and solutions-focused approach. • Oversee the evaluation, selection, and integration of security technologies such as surveillance systems, access control, and communication tools. Ensure systems are aligned with the operational and safety needs of Billings Clinic. • Conduct regular security audits and risk assessments to identify vulnerabilities and implement corrective actions. Collaborate with risk management teams to develop preventive measures and safeguard patient and staff well-being. • Track, analyze, and report on key performance indicators (KPIs) related to security operations, safety incidents, and compliance. Present findings to leadership and recommend data-driven improvements to enhance security outcomes. • Foster a collaborative and inclusive environment within the security team. Promote open communication, teamwork, and a shared commitment to Billings Clinic’s safety and security objectives. Provide clear direction and feedback to staff. • Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. • Performs all other duties as assigned or as needed to meet the needs of the department/organization. Minimum Qualifications Education • Minimum Bachelor’s degree in Criminal justice or relevant to service area. • Master's degree, preferred.

Experience • 6-8 years of security services management experience and/or training, preferred in a large, multi-campus healthcare system. • Prior experience in hospital security industry, law enforcement and/or military preferred.

Certifications and Licenses • Ability to obtain a Basic Private Security Permit through the State of Montana within six (6) months of hire • Current Montana driver’s license and the ability to be insured to operate Billings Clinic vehicles Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.