Overview

Basic Function The Director of Rooms is responsible for the overall leadership and management of the Rooms Division, including Front Office, Housekeeping, and Guest Services. This role ensures an exceptional guest experience, effective financial performance, and a motivated, high-performing team that aligns with property/company brand standards and culture. Essential Functions Provide strategic leadership for Front Office, Guest Services, and Housekeeping teams to deliver consistent, high-quality service. Manage departmental budgets, forecasting, and payroll while maximizing efficiency and profitability. Recruit, train, coach, and develop team members to build engagement, accountability, and professional growth. Monitor guest satisfaction scores and feedback; implement improvements to enhance the guest journey. Ensure compliance with hotel policies, brand standards, and safety/security procedures. Partner with Sales, Revenue Management, and Food & Beverage leaders to support overall hotel performance and guest satisfaction. Maintain effective communication across all departments to ensure seamless operations. Act as a visible presence within the hotel, engaging with guests and associates daily.

Qualifications

3–5 years of progressive Rooms Division leadership experience in a full-service hotel preferred. Proven track record of improving guest satisfaction and operational performance. Excellent leadership, communication, and problem-solving skills. Ability to motivate, mentor, and develop diverse teams. Knowledge of Property Management Systems (PMS), Microsoft Office, and hotel technology platforms. Flexible schedule, including weekends and holidays, as required by business needs.