POSITION TITLE: Director of Residential and Program Mentoring Services

Who is EMPath? Economic Mobility Pathways (EMPath) is a 200-year-old Boston-based nonprofit that transforms lives by partnering with families to move out of poverty and provides other organizations with the tools to do the same. As a leading nonprofit innovator that combines direct services, a global learning network, robust research, and advocacy, we offer a wide range of rewarding career opportunities.

ABOUT THE ROLE: The Director of Residential and Program Mentoring Services plays a critical leadership role in the operation and advancement of EMPath's Hastings House Emergency Assistance Shelter. This position oversees the development and implementation of high-quality residential services and Mobility Mentoring practices. The Director ensures programmatic compliance, supervises staff, contributes to strategic goals, and promotes a safe and trauma-informed environment for families. The role demands strong collaboration with internal departments, as well as external stakeholders and funders.

RESPONSIBILITIES: Oversee day-to-day residential operations to ensure compliance with EMPath and EOHLC policies. Supervise, coach, and evaluate Program Supervisors and Program Mentors using the Mobility Mentoring® model. Conduct audits of APRICOT and ETO databases to monitor participant outcomes and service quality. Develop and manage departmental work plans and budgets in coordination with leadership and finance. Lead weekly team meetings and facilitate cross-functional collaboration with Housing, Facilities, and Food Services. Ensure timely rehousing of participants and oversee required housing documentation. Provide direct service coverage as needed and maintain regular presence in the shelter environment. Lead staff onboarding, training, and ensure annual internal training compliance (40 hours per staff). Participate in strategic planning, internal/external presentations, and special projects with the Center for Learning and Practice (CLP), and Research & Evaluation (R&E). Serve as on-call leadership support on a rotating basis. Represent EMPath in external meetings and partnerships. SKILLS AND COMPETENCIES: Leadership experience and ability to manage diverse teams. Deep understanding of trauma-informed care, child development, and housing instability. Strong communication and conflict-resolution skills. Comfort working in high-pressure residential settings. Experience with de-escalation, crisis intervention, and safety planning. Familiarity with database systems and Microsoft Office. Knowledge of labor laws, hiring practices, and program budgeting. Bilingual skills in Spanish or Haitian-Creole preferred . EDUCATION AND EXPERIENCE: Bachelor's degree in a related field required ; Master's degree preferred. Minimum 2 years of supervisory experience. Minimum 2 years of experience in a residential facility required. WORKING HOURS: This is a full-time position structured around standard daytime hours, with flexibility for shift variations and on-call coverage as part of a rotation.

PAY TRANSPERENCY: The pay range for this position is $85,000 - $87,000 annually.

PHYSICAL DEMANDS / WORK CONDITIONS: Position requires walking, sitting, bending, and light lifting (up to 25 lbs). Must be able to operate standard office equipment and work in a residential shelter environment. Periodic stress and the ability to follow detailed verbal/written instructions are expected.

WHY EMPATH? The meaningful work: Disrupting poverty and supporting families on their path to economic mobility. Collaborative team culture: Join a passionate and mission-driven staff working together to achieve impactful goals. Commitment to learning: Access to professional development, internal trainings, and tuition assistance. Competitive benefits: Retirement planning, healthcare coverage, and more.

EMPath is committed to recruiting, hiring, and sustaining a diverse workforce. All qualified individuals, regardless of race, color, national origin, religion, gender expression, sexuality, age, disability, or veteran status, are strongly encouraged to apply.

We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts. All offers of employment at EMPath are contingent upon a clear background check.