Director of Product Operations

4 Days Old

Overview This range is provided by ELLKAY. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $140,000.00/yr - $170,000.00/yr ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY’s solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies. Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today’s data-rich world. ELLKAY\'s experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy.
Job Description This role leads the organization, management, and optimization of product operations, driving clarity, consistency, and efficiency across teams.
Essential Duties & Responsibilities BASE (First 90 Days):
Leverage AI to document and organize core product operations functions, establishing clarity and structure, with a focus on tying product performance to financial outcomes.
GROWTH (Next 6–12 Months)
Build automated measurement frameworks and KPI models to optimize product operations, leveraging AI to enhance visibility and decision-making.
FUTURE (Beyond 12 Months)
Drive a programmatic performance culture through cross-functional leadership, accelerating the pace of innovation across the organization.
Key Activities
Document and organize product operations practices for consistency and clarity
Build and manage an operational cadence for daily, weekly, monthly, and annual planning and deliverables
Manage analytics, reporting, and feedback loops within the product department and across the organization
Collaborate with engineering and delivery teams on capacity planning, prioritization, and throughput
Integrate product performance reporting with financial outcomes to support strategic decision-making
Lead cross-functional collaboration with engineering delivery and sales operations to ensure alignment and execution
Qualifications
Expertise in product, portfolio, and operational planning
Expertise in cross-functional leadership within product-led SaaS and engineering environments
Expertise with both cloud-based and legacy software deployment models
Expertise in KPI development and executive-level reporting
Expertise with workforce management tools such as Aha!, Monday.com, Asana, and Jira
Experience with a variety of SDLC methodologies, including Agile, Kanban, and others
Experience in business and operational planning practices
Experience with generative AI and LLM-based operational optimization models
How To Stand Out
Demonstrated success in transitioning a startup product operations environment into a scalable, growth-phase organization
Proven experience with generative AI and AI-driven operational optimization
Strong track record of driving operational efficiency through KPI identification, tracking, and management
Demonstrated achievement of financial performance goals, including both top-line growth and bottom-line efficiency
Industry experience in healthcare SaaS, particularly with EMRs, health systems, payers, or clinical laboratories
Benefits ELLKAY offers a comprehensive and competitive benefit package that starts day one!
Medical, Dental, and Vision benefits
Employer-paid Life and LTD
401k w/ matching – once eligibility is met
Work/life balance
Paid Volunteer Program
Flexible working hours
Unlimited PTO
Remote work options
Employee Discounts
Parental Leave
Our Awesome Culture Includes
Working with talented, collaborative, and friendly people who love what they do
Professional growth within
Innovation environment
On site in HQ Free daily lunches
Additional Information At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets.
For more information on our company, visit www.ELLKAY.com.
ELLKAY LLC is a Smoke-Free Workplace.
ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Location:
Elmwood Park, NJ, United States
Job Type:
FullTime
Category:
Management & Operations

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