: This role leads the organization, management, and optimization of product operations, driving clarity, consistency, and efficiency across teams. Essential Duties & Responsibilities: BASE (First 90 Days): Leverage AI to document and organize core product operations functions, establishing clarity and structure, with a focus on tying product performance to financial outcomes. GROWTH (Next 6–12 Months): Build automated measurement frameworks and KPI models to optimize product operations, leveraging AI to enhance visibility and decision-making. FUTURE (Beyond 12 Months): Drive a programmatic performance culture through cross-functional leadership, accelerating the pace of innovation across the organization. Key Activities Document and organize product operations practices for consistency and clarity Build and manage an operational cadence for daily, weekly, monthly, and annual planning and deliverables Manage analytics, reporting, and feedback loops within the product department and across the organization Collaborate with engineering and delivery teams on capacity planning, prioritization, and throughput Integrate product performance reporting with financial outcomes to support strategic decision-making Lead cross-functional collaboration with engineering delivery and sales operations to ensure alignment and execution Qualifications: Expertise in product, portfolio, and operational planning Expertise in cross-functional leadership within product-led SaaS and engineering environments Expertise with both cloud-based and legacy software deployment models Expertise in KPI development and executive-level reporting Expertise with workforce management tools such as Aha!, Monday.com , Asana, and Jira Experience with a variety of SDLC methodologies, including Agile, Kanban, and others Experience in business and operational planning practices Experience to generative AI and LLM-based operational optimization models How to Stand Out Demonstrated success in transitioning a startup product operations environment into a scalable, growth-phase organization Proven experience with generative AI and AI-driven operational optimization Strong track record of driving operational efficiency through KPI identification, tracking, and management Demonstrated achievement of financial performance goals, including both top-line growth and bottom-line efficiency Industry experience in healthcare SaaS, particularly with EMRs, health systems, payers, or clinical laboratories Benefits: ELLKAY offers a comprehensive and competitive benefit package that starts day one! Including: Medical, Dental, and Vision benefits Employer-paid Life and LTD 401k w/ matching – once eligibility is met Work/life balance Paid Volunteer Program Flexible working hours Unlimited PTO Remote work options Employee Discounts Parental Leave Our awesome culture includes: Working with talented, collaborative, and friendly people who love what they do Professional growth within Innovation environment On site in HQ Free daily lunches Additional information At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets.