Description

Title:  Director, Product Design Reports To:  VP, Product Department:  Product & Engineering - Design Location:  Cincinnati, OH or Seattle, WA Position Status:  Salary Exempt About DMG: Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.” DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits. Job Summary: The Director of Product Design leads DMG’s design organization – hiring, mentoring, and enabling a distributed team that delivers high-quality, data-informed experiences across our entire product suite: customer-facing web and mobile apps, the provider/technician app, and internal operations tools and dashboards. The role balances strategic leadership with periodic hands-on contribution, championing customer empathy, scalable design systems, and pragmatic use of AI to accelerate both team efficiency and AI-driven product features. What You'll Do: Set Design Strategy: Define vision, principles, and quarterly OKRs aligned to business goals and product roadmaps Drive Cross-Functional Alignment : Represent customers in product planning; embed design thinking across Product, Engineering, Sales, and Operations. Ship Broad Charter: Oversee UX for new customer app, provider/technician tools, new PLG initiatives, and internal ops dashboards. Leverage AI Effectively: Identify AI opportunities to streamline team workflows (e.g., design-ops, research synthesis) and inform AI-driven product features. Hands-On Projects: Own 1-2 strategic design initiatives per quarter – research, prototype, and delivery – to model best practices. Build & Scale Team : Recruit, onboard, and develop designers; run 1:1s, design critiques, and career-growth plans that help the team punch above its weight. Establish Design System & Standards: Maintain a scalable design system with WCAG AA compliance and consistent brand expression. Measure & Improve: Define UX metrics (adoption, task success, support reduction) and present performance to executive stakeholders. Other duties as assigned by management. What You Need: 12+ years in product/interaction design, including 5+ years leading multi-disciplinary design teams in SaaS or marketplace environments. Proven success overseeing multiple product surfaces (consumer, B2B, and internal tools) from discovery to launch. Experience in integrating AI/ML concepts into both design workflows and shipped product features. Mastery of Figma and modern prototyping/research tools; solid grasp of qualitative and quantitative UX methods. Demonstrated ability to build and scale a production design system. Clear, concise communication and stakeholder-management skills in a remote, fast-moving organization. Willingness to remain hands-on, delivering critical design work when needed. Ability to manage the stress of a fast-paced environment. Ability to meet the in-person requirements of the team and/or business needs. What You'll Get: At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. Some of our many benefits include: Health, dental and vision coverage on day 1. Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting. Paid Primary and Secondary Caregiver leave. Employee Assistance Program to assist with everyday challenges. Paid time off to volunteer. Divisions Maintenance Group is an equal opportunity employer.