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BHG Bronson Healthcare Group Title

Director of Practice Operations - Inpatient Medicine and Critical Care Services Key Responsibilities: Provides operational oversight of all pediatric service locations (inpatient and outpatient), ensuring efficiency, quality, and access · Partners with dyad CPC Director of Clinical Operations leadership to co-lead initiatives in patient care delivery, performance improvement, and strategic development · Supervises all assigned Pediatric Practice Managers, providing strategic direction, operational oversight, and professional development to ensure high-performing, engaged teams that deliver safe, efficient, and family-centered care. · Oversees staffing models, scheduling practices, and clinic workflows that support high-quality, family-centered pediatric care · Leads operational improvement efforts through the Bronson Management System and Lean methodologies · Develops, administers, and monitors departmental budgets; ensures cost-effective utilization of resources · Collaborates to optimize Epic workflows and provider documentation to enhance clinical efficiency and accuracy · Supports provider and team engagement strategies, helping to foster a collaborative and resilient care environment · Maintains regulatory readiness and compliance with Joint Commission, CMS, and other governing bodies · Analyzes key performance indicators, provider productivity, and access metrics to drive data-informed decision-making · Facilitates coordination between inpatient and outpatient pediatric care teams to ensure continuity and streamlined operations · Participates in space planning and facility changes as needed to support pediatric growth and service excellence · Leads or supports recruitment, onboarding, mentoring, and development of practice managers and non-provider staff · Maintains a culture of accountability, safety, and service aligned with Bronson’s Plan for Excellence · Engages in cross-functional collaboration with nursing, quality, IT, and finance teams to support integrated pediatric operations · Reviews patient satisfaction data and supports service recovery or improvement initiatives · Represents pediatric operations on committees and forums aligned with system and clinical goals

Education and Experience Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or a related field (required)

· Master’s degree (MHA, MBA, MPH) preferred · 5–7+ years of progressive healthcare management experience, with at least 3 years in practice operations or clinical service line leadership. Strong preference for prior pediatric leadership experience. · Proven experience overseeing multi-site medical practices and leading both inpatient and ambulatory operations · Demonstrated success in budget management, operational improvement, and patient access optimization · Experience with provider relations, including optimizing team engagement, provider morale, and leadership in a dyad model · Familiarity with regulatory standards (e.g., Joint Commission, CMS), quality initiatives, and performance reporting · Epic EMR experience strongly preferred, with a focus on identifying opportunities to enhance provider workflow, documentation efficiency, and system optimization · Proficient in revenue cycle processes, staffing models, and productivity benchmarking · Experience leading change management, process improvement, and high-performing team development ---

Shift

First Shift Time Type

Full time Scheduled Weekly Hours

40 Cost Center

1560 Practice Administration (BHG) Agency Use Policy and Agency Submittal Disclaimer Please take a moment to watch a brief video highlighting employment with Bronson!