Director of Portfolio Operations (Regional Property Manager) About Sentral Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights—we call it Home+. Designed for the mobile professional, our communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include co-working spaces, high-speed Wi-Fi, fitness centers, rooftop pools, homesharing, and more. Sentral operates in cities including Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, Portland, Seattle, with more coming soon. Our core values reflect our commitment to our employees. We elevate humanity and strive for continuous personal improvement, career growth, and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Position Overview and Duties This role closely interacts with Accounting, Operations, Marketing, IT, and On-Site Teams to ensure the successful implementation of our financial and operational initiatives. The Director, Portfolio Operations will be responsible for ensuring Sentral’s service standards are instilled throughout all properties and cultivating new relationships and partnerships. This role reports directly to our Vice President and will work alongside other Sentral personnel across the Sentral portfolio. This position will allow for some remote work, but will work frequently with multiple properties in the Los Angeles Area. Responsible for oversight and management of multiple properties and respective on-site teams within the assigned portfolio Have deep knowledge in day-to-day operations (hospitality is a plus) to identify areas of opportunities to improve service Proactively communicate with ownership groups and Asset Management team in a timely manner Analyze monthly and quarterly performance and budget projections; compare to management plan and budget; adjust strategies accordingly Responsible for preparation of annual project budgets Provide information and take the lead on Budgets and Capital Improvement Schedules. Ensure that capital improvements and equipment purchases are bid out and completed per schedule Involvement with bidding process/contract execution/required documents from outside vendors Handle construction warranty issues that arise with new projects Conduct monthly audits to monitor for any issues in portfolio. Follow up on any concerns found Ensure rent collection at all properties. Review delinquency and work with staff to minimize accounts receivable Monitor leasing activity and proactively adjust pricing and concessions with ownership approval in conjunction with the Revenue Management team Ensure tracking and completion of training for all employees hired at assigned properties Prepare and participate in unit/property inspections and State/Investor Audits/reporting Perform property inspections as needed to ensure company standards are maintained and issues are corrected in a timely manner Track, triage, monitor and resolve Notice of Violations to ensure timely abatement Ensure that Yardi and other records are accurate and up to date, including annual audits of all resident records Responsible for timely completion of lender required questionnaires and other reporting requirements Maintain current certifications and Service Agreements at properties Keep vendors up to date with management changes All other duties as assigned Skills And Experience 10+ years related work experience in operations preferably in the hospitality and MF industry BA/BS degree in Business Administration or related field Has deep knowledge of property operations and be able to understand their needs 5+ years management and experience as a General Manager of luxury communities with positive outcomes and an enhanced resident experience Highly organized and collaborative Proficiency with Yardi, CRM, and other Multifamily Technology/Platforms Proficiency with modeling investments in Excel and knowledge of database, financial and project management applications Strong knowledge of operations with budget formulation Excellent verbal and written communication skills Solid analytical, organizational skills and ability to multitask Keen attention to detail with a proactive problem-solving approach Ability to make decisions and initiate action within established guidelines Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment 25% Travel to Pittsburgh, Pennsylvania Sentral Benefits Healthcare Coverage: Comprehensive healthcare plans (medical, dental, vision, and other benefit options) Career Development: Extensive learning and development opportunities Paid Time Off: Generous paid time off Matching 401K: 401(k) plan with a match If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. As an Equal Opportunity Employer, we do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Referrals increase your chances of interviewing at Sentral by 2x. Get notified about new Regional Director of Operations jobs in Los Angeles, CA.

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