Essential Responsibilities:

Own the strategy, performance, and oversight of all property management systems and operational software platforms across the organization to include TrackPulse.

Ensure alignment with business needs and operational goals

Establish governance standards to ensure consistent use, configuration, and data integrity

Develop and execute a comprehensive platform management strategy aligned with company objectives. Define and prioritize platform features, upgrades, and integrations to enhance guest and partner experience

Conduct regular audits and performance reviews of property management systems and users to identify inefficiencies, compliance risks, and cost-saving opportunities

Collaborate with other departments to ensure platforms are delivering maximum value

Proactively identify and resolve gaps or overlaps in platform usage that may lead to financial leakage or operational slowdowns

Drive the evolution and scalability of the tech stack to support business growth, improve automation, and enhance the guest and homeowner experience

Monitor and report on platform ROI, user adoption, and key metrics to support continuous improvement and strategic planning

Compile and analyze data

Communicate effectively with stakeholders to ensure they are kept up to date with progress and the business benefits are achieved

Assist in the development and maintenance of platform management procedures

Provide a high level of customer service when interacting with employees in any position

Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)

Other duties as assigned Minimum Required Skills & Competencies: + years of relative work experience in the vacation rental industry

Experience working in TrackPulse, Breezeway, and other property management software platforms

Excellent analytical, project management, interpersonal, organizational planning, and PC skills

The ability to work independently and prioritize tasks to meet critical deadlines

Strong knowledge of the vacation rental and short-term rental industry

Strong verbal and written communication skills

Thorough understanding of project/program management techniques and methods

Ability to exercise discretion and sound judgment when dealing with confidential information Excellent organizational and leadership skills

A business acumen with strategic ability

Strong decision-making abilities

High degree of personal integrity Desired Skills & Competencies: A bachelor’s degree in business or a related field is preferred

Self-motivated.

Strong interpersonal skills.

Attention to detail. Physical Requirements: Express or exchange ideas by means of the spoken word via email and verbally.

Exert up to pounds of force occasionally, use your arms and legs, and sit most of the time.

Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.

Subject to internal and external environmental conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities .