Position Overview

The Director of Patient Access Services (PAS) manages the daily operations of the Patient Access Services Department and effectively implements process improvements to ensure the safe, timely, and accurate processing of patients through a standardized, consistent, efficient, and effective patient access model. The Director, ensures all scheduling coordination, pre-registration, financial counseling, and registration/admission processes are complete, consistent, and standardized resulting in smooth patient processing for all SRHS admissions and ancillary services in order to maximize cash flow. The Director of PAS is also responsible for ensuring professional, quality customer service and coordination of services is provided at all times. The Director of PAS understands the relationship between the revenue cycle needs and the patient care environment – including operational expenses, budget guidelines, system changes, etc. The Director is responsible for analyzing alternative paths to specific outcomes; investigating complaints and concerns; and fostering staff versatility and collaborates with clinical personnel and other revenue cycle leaders. The Director of PAS is a role model who leads by example and is committed to dealing with departmental issues involving self or other employees in a professional and impartial manner. He/She communicates to appropriate personnel the specific meaning of the relevant components of the SRHS Corporate Compliance Program to assure complete understanding and adherence. The Director must be committed to dealing with issues in a professional, impartial manner so that the true causes of conflict may be determined, workable solutions proposed, and fair and decisive action taken.

DISCLAIMER : This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education: Bachelor’s degree (business or healthcare administration preferred). Seven (7) years of progressive healthcare experience (in a hospital/health system preferred) may be substituted for bachelor’s degree requirement. Evidence of continuing education preferred.

License: N/A

Certifications: Certified Health Access Manager (CHAM) preferred.

In addition to the above, one or more of the following certifications preferred: Certified Revenue Cycle Executive (CRCE) Certified Healthcare Financial Professional (CHFP)

Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience: With bachelor’s degree, must have a minimum of three (3) years of relevant, healthcare experience in a (in a hospital/health system preferred). In lieu of bachelor’s degree, must have seven (7) years of progressive healthcare experience.

Proficiency with Epic or comparable system required.

Reports to: Executive Director of Revenue Cycle

Supervises: Patient Access Services personnel.

Physical Demands: Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands: Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.

Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Must have expert knowledge of and compliance with confidentiality guidelines and SRHS policies and procedures. Must have expert knowledge of insurance requirements and guidelines for Governmental and non-Governmental carriers. Must have expert knowledge of and compliance with regulatory guidelines, such as EMTALA, HIPAA, MSPQ, and ABN. Must demonstrate an excellent understanding of revenue cycle management. Must be able to demonstrate a working knowledge of medical procedures and medical terminology.

Special Demands: Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (, telephone, fax, etc.), MS Outlook and Word.

Job requires traveling throughout the SRHS service area - with the employee providing his/her own transportation.