About Careforce Careforce is reimagining outpatient care. Backed by a multi-million-dollar seed round from W Health Ventures and incubated by 2070 Health, we're building a next-gen Holdco of asset-light MSOs, purpose-built for physician-led specialty practices. Our platform is designed to streamline operations, enhance clinical quality, and accelerate growth. We're starting with Interventional Psychiatry-bringing modern infrastructure, operational excellence, and scalable support.

Role Overview We are seeking an exceptional Strategy & Ops Lead to manage all operational aspects of our enterprise account in the Bronx. This is a pivotal role where you'll serve as the primary point of contact for stakeholder management, operational delivery, and strategic execution. This position offers a clear pathway to a Chief of Staff role for the right candidate who demonstrates excellence in execution and leadership. Requirements Key Responsibilities

1. Account Management & Stakeholder Relations

* Build and execute strategic focus by defining overarching mission, goals, and success metrics in alignment with customer vision

* Influence and educate customer executives to understand how to transform care delivery and improve patient experience

* Develop trusted relationships with key account stakeholders and executive sponsors

* Serve as the primary point of contact for all enterprise account matters

* Negotiate contracts and manage complex negotiations, working with senior executives both inside and outside of Careforce

2. Operational Excellence

* Oversee daily operations of the enterprise account, ensuring alignment with established targets and quality standards

* Monitor and analyze key metrics to ensure efficient and timely completion of tasks

* Identify inefficiencies in operations processes and implement strategies for continuous improvement

* Develop and implement operational policies and procedures to ensure smooth and efficient operations

* Coordinate cross-functional internal teams to improve the entire customer experience

3. Strategic Leadership

* Work closely with leadership on special projects and initiatives that drive organizational growth

* Provide strategic counsel and insights on key clinical and operational initiatives

* Anticipate and proactively address challenges and opportunities, identifying areas for improvement

* Drive accountability through project management processes and ensure timely execution

* Create and manage operational budgets to ensure financial health while supporting quality care delivery

Requirements 1. Experience & Education

* 6-8 years of professional experience with a strong mix of reputed healthcare companies and new-age health startups

* Experience in "zero to one" environments, taking projects from concept to successful implementation

* Bachelor's degree required, Master's degree in Healthcare Administration, Business Administration, or relevant field preferred

* Demonstrated success in a US healthcare setting, preferably with experience in specialty practice operations/new-age health companies

2. Skills:

* Deep understanding of US healthcare operations, regulations, and reimbursement models

* Exceptional stakeholder management abilities and executive presence

* Strong analytical skills with the ability to interpret metrics (ROI, CAC, LTV) to guide strategic decisions

* Project management expertise with a track record of driving outcomes inter-departmentally

* Excellent communication skills with the ability to simplify complex healthcare concepts

* Comfort with ambiguity and ability to thrive in fast-moving, high-ownership environments

Career Growth Opportunity This role offers a unique opportunity to make significant impact on our business operations and strategic direction. For exceptional performance, there is a clear pathway to advance into a Chief of Staff role, working directly with executive leadership to drive organizational strategy and execution.

Location: The enterprise account is based in the Bronx, NY , with regular on-site presence required to manage our enterprise account effectively.

Benefits Why Join Careforce?

* Be part of reimagining outpatient specialty care at a critical growth stage

* Work alongside experienced healthcare innovators and leaders

* Influence the development of modern healthcare infrastructure and operations

* Competitive compensation and benefits package

* Significant growth and leadership opportunities in a rapidly expanding organization