Director of Operations, Chicago

Director of Operations

New Yesterday

Description

Director of Operations Overview

Our ideal candidate will lead through mission-driven leadership and have a passion for improving lives through innovative substance use disorder engagement strategies. The Director of Operations will need to have the ability to analyze data, streamline processes, and drive measurable results. The Director will be a collaborative leader who excels in fostering meaningful partnerships who thrives in a dynamic, fast-paced environment.

Why Wayspring

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you're in the field or in the corporate office - our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental training are the norm - you grow, we grow.

Responsibilities of the Director of Operations

Staff Management

Leads the Facility Engagement team to achieve key performance indicators (KPIs) and operational goals.
Develops and executes market-specific strategies that enhance member engagement and improve member outcomes.
Utilizes data analytics and trends to inform decision-making and optimize team effectiveness.
Provides hands-on leadership, coaching, and mentorship to field-based teams.
Fosters a culture of excellence, collaboration, and professional growth within the FES team.
Engages in fieldwork, shadowing staff, delivering real-time feedback, and optimizing performance.

Provider Partnerships:

Establishes and maintains strong working relationships with health plan clients, community partners, and treatment facilities.
Serves as a strategic liaison to Wayspring partners and the business, ensuring alignment between our initiatives and the needs of our members.
Identifies opportunities to enhance partnerships and expand our reach in the community.

Operations:

Pilots creative engagement strategies to maximize member enrollment and retention.
Develops and refines operational procedures to streamline workflows and scale impact.
Partners with the Solutions Improvement Department to drive process innovation and efficiency.
Collaborates with market leaders to develop and implement strategic initiatives.
Ensures compliance with federal, state, and health plan regulations, maintaining best practices in documentation and reporting.
Leads initiatives to enhance Pathways and facility-based work, continuously evolving our impact.

Requirements and Preferred Qualifications

A Bachelor's degree in a relevant field or a proven track record of leadership in behavioral health, substance use disorder (SUD) services, or a related field. Equivalent experience may be considered in lieu of a degree.
Minimum of two (2) years of experience in the substance use disorder industry, with a strong understanding of Medicaid populations and engagement strategies.
At least three (3) years of direct staff management experience, including hiring, training, performance evaluation, and team development.
Demonstrated ability to analyze and address complex operational challenges, implement effective solutions, and drive measurable results.
Proven experience in building, leading, motivating, and evaluating teams and programs. Strong ability to foster collaboration, build consensus, and influence decision-making at the executive level.
Ability to present and communicate effectively with diverse stakeholders, including senior leadership and board members. Strong verbal, written, and presentation skills are essential.
A forward-thinking leader who embraces learning, drives change initiatives, and continuously seeks opportunities for improvement. Experience managing and adapting to shifting priorities in dynamic environments.
Willingness to travel locally, during normal business hours, up to 50% as needed throughout the week.
Ability to navigate and operate effectively within a matrixed organizational structure.
A strong dedication to serving patients with substance use disorders, coupled with a self-starter mindset and the ability to work independently.

Our goal is to foster a workplace where everyone feels a true sense of belonging, is supported, and empowered to thrive. We actively seek different backgrounds, perspectives, and experiences-because we believe that drives better performance and innovation. We're committed to identifying and removing barriers for the communities we serve.

Benefit Summary

Creating a great employee experience takes more than just perks-but let's be real, those matter too. Here's how we're building a company where you, your family, your pets, and your passions can thrive.

Comprehensive Medical, Dental and Vision Insurance options - including options for your pets!
Company funded HSA + Monthly Gym Allowance
Paid parental leave - all parents included!
Company paid short term disability, long term disability and life insurance
401k with company match
Premium Employee Assistance Program, inclusive of counseling sessions
Pardon and Expungement Scholarship Program
Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
Company 2 week paid sabbatical program!
Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more!

Apply

Location:: Chicago

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Director of Operations

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