VNACJ Community Health Center is hiring
Director of Operations
Visiting Nurse Association of Central Jersey Community Health Center (VNACJ CHC) offers comprehensive, community based, preventive, primary care and wellness services for New Jersey residents of all ages at four convenient locations. CHC health care services are designed to meet the specific needs of the entire family – from annual check-ups and immunizations to sick visits, mental health counseling and critical prenatal care.
Position Summary:
The Director of Operations provides oversight and governance of the operations of Visiting Nurse Association of Central Jersey Community Health Center (CHC). This includes the supervision of day-to-day operations across our patient service sites, as well as the optimization of access, applicable workflows, management of staff and business units, and implementation of strategic initiatives. The Director of Operations will create a seamless operational environment that promotes patient experience, consistency of operations, and overall safety and reliability across all health center locations.
Principal Responsibilities:
Supports the organization's mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationships with colleagues at all levels of the organization
Oversees the organization's front desk operations, including proactive patient schedule reviews, patient registration efficacy, insurance verification effectiveness, uninsured program application submissions, and other key functions
Oversees the organization's health center office manager cohort, ensuring the team has the tools needed to run the CHC's health centers effectively, while developing and deploying initiatives to address risks and effectuate process improvement
Oversees the organization's call center and scheduling function (Phreesia), including scheduling guideline reviews, ensuring adherence to scheduling guidelines, and collaborating with the call center's leadership team to optimize accuracy, performance, and access
Oversees the organization's community outreach team, working with the outreach supervisor to improve the CHC's reach within the community and the overall awareness of its services
Coordinates with the office managers and dental program manager to ensure effective staffing across the organization's four health centers, including resource reallocations based upon business needs and forecasting future operational needs based on trend analysis
Manages relationships with key vendors / partners, building strategic partnerships to improve the effectiveness of operations across CHC's health centers
Manages the hours of operation across the organization's sites and service lines; ensures compliance with all standards related to access
Works with the Chief Financial Officer, Medical Director, and Dental Director to measure patient volume across the organization's provider group, developing and deploying corrective action plans and/or staffing recommendations in relation to volume performance results
Facilitates regular meetings with the organization's medical and dental service leaders (i.e., Integrated Behavioral Health, Women's Health, Ryan White, Dental, Pharmacy) to implement strategies that improve the programs' operational performance
Governs key elements of Revenue Cycle Management (RCM), including but not limited to:
Scheduling effectiveness and patient access
Front desk prep and registration workflow efficacy (i.e., insurance verifications, uninsured program review, etc.)
Coordination with the Chief Financial Officer and Billing leadership to review claim denials to inform process improvements aimed at mitigating future denials
Performance of routine audits of uninsured program applications and insured patient insurance verifications, reporting findings upstream to the Chief Financial Officer and downstream to the office manager cohort for corrective action
Reviews operational functions daily to promote adherence to the CHC's Strategic Plan, devising and/or revising policies and procedures, as needed and implementing internal audit protocols to proactively identify and mitigate operational risks
Oversees provider template adjustments, conducting routine template audits to ensure adherence to preapproved templates and patient volume expectations
Liaises with the organization's IT team to correct EPM issues and ensure system improvements are implemented to maintain well-performing operations
Works with clinical / nonclinical management and external stakeholders on projects and initiatives to mitigate risk, ensure operational compliance, and optimize performance
Oversees health center equipment inspections, ensuring all units in operation are approved, and coordinates with stakeholders to replace noncompliant units; works with the Chief Executive Officer and Chief Financial Officer to ensure the organization's certificates and licenses are up-to-date and in compliance
Serves as the Chair of the Emergency Preparedness Committee
Serves as the lead in monitoring and facilitating initiatives that improve patient satisfaction
Competencies & Minimum Qualifications:
Bachelor's Degree required in a discipline such as Business Administration, Public Health, Healthcare Administration, or a closely related field
3+ years of experience in operations management in the healthcare industry required, FQHC preferred
Demonstrated ability to solve both routine and complex problems with little to no supervision
Experience working with Enterprise Performance Management (EPM) software required, NextGen preferred
Experience with Revenue Cycle Management preferred
Track record of successful management/leadership experience
Excellent verbal, written, and interpersonal communication skills required
Computer proficiency, data analysis skills, MS office required, including advanced Excel
Car and valid NJ driver's license (physical presence in the four health center locations is required, frequency to be determined based upon business needs)
Working Conditions/Physical Demand: Business Office Environment with phone and computer use.
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of experience, skills, efforts, duties, responsibilities, or working conditions associated with the position.
LI-AD1 -
In compliance with New Jersey's Pay Transparency Act, the total compensation range for this position is USD $80,000.00 to USD $135, When determining an offer, VNA Health Group considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. The total compensation range reflects the total package, including base salary, overtime, bonuses, add-on incentives, special clinical compensation, retirement plans, and all other benefits. For more details about our benefits, please visit our Careers page
EEOC
VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.