Director of Operations | $150,000/year + Bonus | Bay Area

Are you the right candidate for this opportunity Make sure to read the full description below. A rapidly growing hospitality and entertainment group is seeking an experienced Director of Operations to oversee a designated region of company-owned venues. This role is accountable for leading General Managers and management teams while driving operational excellence, teammate development, guest satisfaction, sales growth, and unit-level profitability. Key Responsibilities Provide consistent leadership, coaching, and support to General Managers and venue management teams. Ensure compliance with company standards, policies, and procedures while fostering a culture of accountability and high performance. Oversee financial performance, including sales targets, controllable costs, and overall P&L results. Maintain world-class facilities and ensure cleanliness, safety, and operational readiness. Partner with cross-functional teams on initiatives, new venue openings, and operational improvements. Use guest satisfaction and employee experience data to identify trends, celebrate wins, and address opportunities. Build strong relationships with teams through high visibility, engagement, and retention-focused leadership. Contribute to annual budgets, quarterly business reviews, and long-term growth strategies. Qualifications Bachelor’s degree in business administration or equivalent experience in multi-unit, high-volume hospitality operations. 5+ years of multi-unit leadership experience across restaurants, entertainment, or hospitality venues. Demonstrated success in leading leaders, managing P&L, and driving performance across dispersed locations. Strong problem-solving, communication, and organizational skills. Ability to multi-task, adapt to changing priorities, and maintain a hands-on leadership style. Proficiency with Microsoft Office and basic administrative systems.

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