The Director of Operations is a critical part of the management team with varied and broad responsibilities, including project management, product development, marketing, and the service desk. The Director of Operations is first and foremost a leader and ensures that each team is operating efficiently and effectively. This position serves as a backup to the General Manager, assisting with financial forecasting and budgeting as well as meeting with customers to build and maintain relationships. Excellent written and verbal communication skills are a requirement for this position, and experience managing teams is a must.

Responsibilities

Lead and inspire a team of professional technologists and project managers Provide guidance and oversight to teams responsible for key aspects of the business Develop strategies for growth and execute on tactics that will improve effectiveness and accelerate progress toward our mission Seek out and implement improvements to all aspects of the business and services Manage complex and key eGovernment projects Meet with agencies to discuss existing services, potential projects, and projects in development; create proposals/work orders based on the scope of work Assist the General Manager with reports, presentations, and meetings with government partners in South Carolina and at conferences and tradeshows Work closely with the Director of Technology and the leadership team to ensure the effectiveness of all teams Ensure quality and timeliness of marketing and project management deliverables, including compliance with established company processes and standards Oversee and enhance project management processes Manage application project queue and priorities Conduct regular meetings with team members on the status of completed and ongoing projects and assist with priorities, decision-making Understand and document requirements (business analysis and writing) and train others to perform and document requirements gathering for the digital government project. Act as the escalation point and develop strategies for improvement Conduct annual financial and resource planning for the technology organization Meet contractual SLAs for metrics including service availability, incident/request resolution, response times, and financial processing accuracy Other responsibilities assigned by the General Manager Some travel may be required Qualifications Undergraduate degree plus outstanding communications skills Minimum of 10 years of job-related experience Strong leadership, organizational, prioritization, and project management skills Excellent customer service skills, including good verbal and written abilities Web application and CMS project management experience preferred PMI certification preferred Experience with Agile development methodology is a plus, including sprint planning Qualified candidate must be located in or open to relocation to Columbia, South Carolina, or the surrounding area.