Location: Remote (U.S.-Based Preferred) Type: Full-Time, Independent Contractor (1099) Compensation: $130,000 – $180,000/year (1099) + 5–10% annual performance bonus

About GO! Coaching GO! Coaching is the premier coaching company for Mortgage Loan Officers (MLOs) across the U.S. and Canada. Our programs are built on four foundational pillars— marketing, sales, operations, and finance —empowering MLOs to grow their personal production through both traditional and modern systems. We deliver industry-leading coaching through expert-led sessions, a vibrant student community, and a results-driven learning environment.

Our mission: Become North America's #1 Loan Officer Coaching community by helping loan officers master the skills, strategies, and mindsets needed to succeed.

The Role We're seeking a seasoned, strategic Director of Operations to serve as the integrator of the business—translating the founders' vision into reality through operational clarity, team alignment, and execution. You'll be responsible for ensuring that Sales, Marketing, Customer Success, and Product teams are all working in sync to achieve measurable outcomes.

This is a 1099 contractor position for an experienced operator who thrives in a fast-paced, founder-led environment and can independently lead cross-functional execution while maintaining high profitability (target: 60% margins). You'll own the company scorecard, align priorities across departments, and ensure strategic initiatives—like our biannual GrowthCon event—are delivered on time and on budget.

What You'll Be Responsible For

Strategic Operations & Execution Build and manage the company's operating system (leadership meetings, scorecards, accountability charts) Translate high-level vision into 90-day priorities and departmental action plans Ensure cross-functional execution without founders needing to step into the weeds

Data, Reporting & Revenue Operations Own and manage the company scorecard (revenue, churn, CAC, LTV, margins) Oversee reporting automation, dashboard accuracy, and commission tracking Use data to drive forecasting, budget planning, and growth strategies

Sales & Marketing Alignment Partner with Sales Managers and Marketing to optimize lead → close pipeline Oversee handoffs across departments to ensure a seamless student journey Monitor ad spend, ROI, and funnel performance

Customer Success & Retention Support Head of Customer Success in achieving ≤3% churn and strong renewal rates Ensure systems and staffing are optimized for student outcomes Align community and coaching initiatives with retention and referral goals

Finance & Resource Management Collaborate with the fractional finance team on P&L management, budgets, and margins Approve hiring plans, vendor contracts, and expense strategies Identify opportunities for cost efficiency while scaling sustainably

Process & Systems Optimization Build SOPs and scalable workflows across departments Evaluate and improve tech stacks (CRM, automations, dashboards, etc.) Eliminate bottlenecks and drive efficiency across the org

High-Impact Projects Oversee operational execution of major launches and GrowthCon (2x/year) Ensure events, campaigns, and initiatives are executed profitably and aligned with company objectives

Key Performance Indicators (KPIs) Annual revenue growth: $12M–$15M Net profit margin: 60% Monthly churn: ≤3% Sales performance: Set → Show → Close rates Project on-time delivery & budget adherence Team efficiency, automation usage, and reporting accuracy

Who You Are

Experience 5+ years in Director, VP, or senior Ops roles—preferably in coaching, SaaS, or online education Proven success scaling a business past $10M+ while maintaining high margins Hands-on experience with Sales, Marketing, and Customer Success teams Strong command of business metrics, forecasting, and execution

Skills & Tools Deep operations and systems thinker Strong with analytics, automation tools, and CRMs (e.g., HubSpot, Airtable, ClickUp, etc.) Excellent leadership, communication, and decision-making under pressure Comfortable managing up and partnering directly with founders

Why This Role Matters You'll be the glue that keeps everything moving—from strategic planning to daily execution. Your ability to lead through structure, drive efficiency, and scale systems will directly impact GO! Coaching's growth, profitability, and student success. If you're a true integrator who thrives in founder-led environments and wants to build something meaningful, this is the seat for you.

Compensation Base Pay: $130,000 – $180,000/year (based on experience) Contract Type: 1099 Independent Contractor Bonus Potential: 5–10% annually, tied to: Net profit growth Operational execution Strategic initiative success