Director of Operations The Record Co. - Boston, MA

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. About The Record Co. The Record Co. is Boston's nonprofit music workspace, creating accessible pathways to music creation that strengthen our community through professional resources and genuine creative connections. Our 12,500-square-foot facility serves 4,000+ monthly musicians through affordable studios, rehearsal spaces, and career development programs. Position Overview The Director of Operations leads organizational infrastructure, systems, and change initiatives that advance our mission. This senior leadership role combines strategic oversight with hands-on execution, managing facilities, technology, human resources, and operational transformation while ensuring seamless daily operations that support our music community. Essential Responsibilities Operational Leadership & Change Management (40%) Lead organizational change initiatives and transformation projects Develop and implement strategic operational plans aligned with mission goals Manage facility operations across 20+ bookable spaces and technical infrastructure Oversee budget management, financial systems, and resource allocation Drive process improvement and operational efficiency initiatives Lead crisis management and emergency response protocols Team Leadership & Human Resources (25%) Manage HR functions, including recruitment, onboarding, and performance management Lead change communication strategies across all organizational levels Develop and implement staff training and professional development programs Foster a collaborative culture and resolve cross-departmental challenges Ensure compliance with employment laws and organizational policies Support the executive team with strategic planning and implementation Systems & Technology Management (20%) Oversee technology infrastructure, booking systems, and data management Lead system integration projects and digital transformation initiatives Manage vendor relationships and technology partnerships Ensure data security, privacy compliance, and system reliability Implement automated workflows and efficiency improvements Support space utilization optimization through technology solutions Strategic Communication & Stakeholder Management (15%) Serve as a key communication liaison between departments and leadership Manage board relations and governance support Lead internal communications during organizational changes Coordinate with external partners on operational matters Develop and maintain operational documentation and procedures Support fundraising through operational impact reporting Required Qualifications 5+ years of senior operations management experience, preferably in nonprofit or mission-driven organizations Proven track record leading organizational change management initiatives Strong background in human resources, budget management, and systems oversight Excellence in written and verbal communication across diverse stakeholders Experience managing facility operations and coordinating multiple departments Demonstrated ability to build and lead high-performing teams Bachelor's degree or equivalent experience in the relevant field Preferred Qualifications Experience in arts, culture, or community-focused organizations Background in technology implementation and system integration Knowledge of nonprofit compliance and governance requirements Experience with crisis management and emergency planning Understanding of Boston's creative economy and music ecosystem Bilingual capabilities (English/Spanish) Key Competencies Strategic thinking with strong execution capabilities Exceptional change management and communication skills Data-driven decision making and analytical problem-solving Cultural competency and commitment to equity and inclusion Collaborative leadership style with the ability to influence across levels Adaptability and resilience in a fast-paced, evolving environment Mission alignment and passion for community impact Success Metrics Operational efficiency improvements and cost management Successful implementation of change initiatives within the timeline and budget Staff satisfaction, retention, and professional development outcomes System reliability, security, and user satisfaction scores Facility utilization optimization and community access expansion Board and stakeholder satisfaction with operational performance Working Environment Full-time position at 960 Mass Ave, Boston Some evening and weekend availability for events and emergency response Fast-paced, mission-driven environment with diverse community interactions Collaborative team culture focused on creative community impact Compensation & Benefits Salary Range: $85,000 - $100,000 based on experience Comprehensive health and dental insurance Retirement plan with employer matching Paid time off (15 days first year, increasing with tenure) Professional development budget and conference attendance Access to TRC facilities and community programming Reporting Structure Reports to: Executive Director Direct Reports: Operations team, HR functions, facility management Key Collaborations: All department heads, board committees, and external partners Our Commitment to Equity The Record Co. actively encourages applications from candidates of all backgrounds, particularly those representing the diverse communities we serve. We prioritize practical experience and cultural competency alongside formal qualifications. To Apply Send your resume, cover letter, and a brief statement (2-3 paragraphs) describing your approach to leading organizational change to bobby@therecordco.org. Include specific examples of change management success and how you've built trust across diverse teams while advancing the organizational mission. The Record Co. is an equal opportunity employer committed to creating an inclusive environment where all team members can contribute to building Boston's vibrant music ecosystem.

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