Director of Operations

1 Days Old

About Atom
Atom.com is on a mission to reimagine the future of naming. We've built a powerful domain marketplace and branding platform. But we’re not here to do more of the same—we’re building a platform from the ground up, powered by AI, brand-first thinking, and a deep understanding of what founders and domain investors actually need to power their business.
We’re looking for a Director of Operations to ensure that our marketplace runs smoothly, efficiently, and with a relentless focus on customer experience. From product delivery and support to fraud prevention and payouts, this is a high-impact, cross-functional role that sits at the heart of Atom’s day-to-day operations.
What You’ll Do
Oversee Daily Marketplace Operations
Lead the execution of core operational functions—support, fulfillment, payouts, fraud controls, and marketplace integrity.
Manage and Optimize Support Systems
Own helpdesk tools, ticket workflows, and customer service processes to ensure quick, high-quality resolutions at scale.
Coordinate Digital Product Delivery
Ensure purchased domains and other products are delivered to customers smoothly, reliably, and on time.
Collaborate with Product & Engineering
Work closely with core and growth product teams to identify pain points, recommend operational improvements, and help roll out new tools or processes.
Monitor Risk, Fraud, and Compliance
Maintain systems for fraud detection, transaction integrity, and account security—balancing growth with trust and safety.
What We’re Looking For
Experience with selling products or software directly to customers online
7–12 years of experience in operations, including 3+ years in a senior-level or team lead capacity
Background in SaaS, digital marketplaces, or high-volume transactional platforms
Proven success managing cross-functional ops—especially with product, engineering, and support
Excellent judgment in fast-paced, high-stakes operational decisions
Familiarity with tools like Intercom, Stripe, ClickUp, or equivalent systems
Analytical mindset with comfort in process design, automation, and continuous improvement
Bonus Points
Experience managing digital goods fulfillment
Operational background in high-trust environments with fraud or risk components
Prior exposure to marketplaces or fintech-style customer operations
Why Join Atom
At Atom, we believe operational excellence is a competitive advantage. We’re not just building a marketplace—we’re designing a best-in-class platform that delivers speed, trust, and a standout customer experience. You’ll be joining a team that values systems thinking, innovation, and hands-on problem-solving. If you thrive in a fast-moving environment and care deeply about getting the details right, this is your opportunity to make a lasting impact.
Location: Hoffman Estates, IL (Hybrid: 3 days in-office, 2 days remote)
Apply
Location:
Hoffman Estates

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