Benefits:

Parental leave

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Position Title: Director of Operations, Family Support – Children’s & Self-Direction Programs. Full Time

Location: Northampton, MA - with travel throughout all Western Massachusetts.

Salary:  $60,000- $62,000

Schedule: Monday through Friday, 9am-5pm, with flexibility for nights and weekends to accommodate programmatic needs.

ServiceNet, a leading Human Services agency, is seeking a compassionate, dedicated, and enthusiastic individual to join our team. The Director of Operations provides administrative team support functions specifically to the Children’s and Self-Direction Programs of Family Support Services including:

DESE/DDS Residential Prevention Program – regional in-home program for children/young adults ages 6 -22 with intellectual disabilities and/or autism. Co-management model with parents.

IFFS- Intensive Flexible Family Support Programs – regional intensive residential prevention for children and young adults, primarily focused on autism, but also open to people with intellectual disabilities.

Agency with Choice - regional in-home services for adults with intellectual disabilities and/or autism. Co-management model with adult individuals and/or their families.

Key Responsibilities:

Day-to-day operations: Staffing, Budgets, Procedures, Problem solver.

Works closely with Senior Case Managers, Senior Director of Operations and other program personnel in preparation for quality review and regulatory compliance and follow-up in responding to needs as they arise.

Provides support, guidance, quality assurance, continuous quality improvement and planning for the operations of the programs within the division.

Trouble-shoots daily operational issues with staff and independent contractors.

Monitors quality of interactions with internal and external customers; ensures that responses to requests are timely and accurate.

Monitors, facilitates, and supports service delivery to families through skill-building and/or self-directed models of support.

Exemplifies programmatic purpose of providing individualized, empowering supports to individuals and families by meeting each person and family where they are at.

Demonstrates understanding of complex family dynamics.

Provides fiscal oversight to ensure programs operate within their budgets.

Recruits, hires, trains, supervises, and evaluates Senior Case Managers and other program personnel as needed.

Serves as an agency liaison for certain functions with the Department of Developmental Services, and other community provider agencies.

Serves as program liaison for internal departments to ensure systems are followed and working effectively, contracts and rosters are up to date.

Participates in the Family Support Services larger team on projects and development of family services

Acts as a team builder, supporter, and player with integrity and loyalty.

Acts as a role model by demonstrating dedication to the organization's mission and goals.

Participates in development of, implementation of, and ensures compliance with all ServiceNet policies and procedures.

QUALIFICATIONS:

Experience working with Developmental Disabilities, and autism.

Experience working with families.

Knowledge of generic local resources.

Bachelor’s Degree preferred in a related field and/or three years full-time experience working with people who live with developmental disabilities and/or autism.

Have and maintain a valid driver’s license.

CPR & 1st Aid Certification.

Acceptable Motor Vehicle Driving Record.

Benefits:

Generous PTO (time-off) package.

Comprehensive health and dental insurance plans.

Life insurance and long-term disability insurance.

403(b) retirement plan.

Tuition remission for eligible classes.

Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.

Opportunities for career development and advancement.

And much more

About ServiceNet ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

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