The Director of Operations for L&R plays a critical leadership role within the Allegiance Trucks team, responsible for overseeing day-to-day operations of our L&R fleet. This position will focus on optimizing fleet utilization, delivering excellent customer experience, managing compliance, and improving the profitability of the L&R department. You’ll lead a high-performing team and work cross-functionally with service, sales, and parts to ensure seamless, customer-focused operations. This candidate can be based out of any New England dealership.

Lead & Drive Performance

Oversee all aspects of daily operations across multiple Lease and Rental locations within the Allegiance Trucks network

Provide hands-on leadership to ensure fleet availability, scheduling, and maintenance align with company standards

Set aggressive but achievable KPIs related to fleet utilization, turnaround time, service response, and customer satisfaction – and hold teams accountable to meeting them

Apply a strong understanding of Fixed Operations (Parts and Service) to support the full life cycle of Lease and Rental operations

Maintain a culture of continuous improvement, teamwork, and operational excellence

Turnaround Strategy & Execution

Diagnose operational underperformance and implement swift, data-driven corrective actions

Implement new workflow processes, staffing models, and process controls that drive speed, efficiency, and revenue growth

Rebuild a culture grounded in urgency, accountability, and a customer-first mindset

Team Leadership & Culture

Recruit, develop, and inspire high-performing leaders

Mentor branch-level leadership teams, driving collaboration, operational consistency, and accountability

Foster a culture of pride in representing the Allegiance brand and delivering on it’s promises to customers

Partner effectively with corporate-level departments (Parts, Service, Whole Goods, etc.) to leverage best practices, scale efficiencies, and support joint initiatives with Allegiance and Ascendance Trucks

Customer & OEM Relations

Strengthen relationships with key major fleet customers and OEM representatives

Ensure superior service quality and responsiveness that earns loyalty and repeat business

Represent Allegiance Trucks with professionalism, integrity, and solutions-oriented leadership in all customer and OEM interactions

Financial & Operational Oversight

Manage P&L responsibility for L&R department in assigned locations

Identify and act on opportunities to increase margins and profitability

Oversee inventory management, expense control, and operational workflow optimization

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