- Director of Hotel Operations - Hilton Cleveland Downtown (HOT0C0OF)

Overview The Director of Hotel Operations for Hilton Cleveland Downtown is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation

Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction

Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

Recruit, interview and train team members

Qualifications and Attributes

Values :

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

Key attributes :

Quality

Productivity

Customer Focus

What it’s like to work for Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

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