Overview Director of Hotel Operations - Hilton Cleveland Downtown ( HOT0C0OF )

Work Location: Hilton Cleveland Downtown, 100 Lakeside Ave E, Cleveland 44113

Responsibilities

Lead, direct and manage daily hotel operations including, but not limited to budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guest inquiries and resolving concerns, and meeting participation and facilitation.

Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.

Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.

Implement and manage the hotels daily quality process, including communicating goals, empowering team members, managing service recovery techniques and problem resolution, and measuring satisfaction.

Monitor and develop team member performance, particularly department heads and managers, including supervision, professional development, scheduling, counseling and evaluations, and recognition and reward.

Recruit, interview and train team members.

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We\'re passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We\'re leaders in our industry and in our communities.

Teamwork - We\'re team players in everything we do.

Ownership - We\'re the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Customer Focus

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Medical Insurance Coverage – for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parent

401K plan and company match to help save for your retirement

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

Career growth and development

Recognition and rewards programs

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Schedule Full-time

Brand : Hilton Hotels & Resorts

Job Guest Services, Operations, and Front Office

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