Get AI-powered advice on this job and more exclusive features. This range is provided by Forrest Solutions. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $110,000.00/yr - $130,000.00/yr Direct message the job poster from Forrest Solutions Overview The Hospitality Director plays a central role in delivering a seamless, high-quality workplace experience for executives, staff, and distinguished guests. This individual is responsible for overseeing front-of-house (reception, guest services, hospitality) and back-of-house (housekeeping, facilities support, mail/supplies) operations. The role requires strong leadership, cultural awareness, and a refined understanding of luxury service standards to consistently exceed expectations in a high-profile international environment. Key Responsibilities Operational Oversight Manage the daily operations of housekeeping, reception, catering/food & beverage services, and facilities maintenance. Ensure all areas, including reception, conference rooms, executive suites, cafs, and common spaces, reflect the highest level of cleanliness, presentation, and readiness. Maintain operational workflows that balance efficiency with service excellence. Leadership & Team Supervision Conduct daily team briefings to set goals, assign responsibilities, and reinforce service priorities. Provide direct supervision, coaching, and performance feedback to service staff, ensuring accountability and high morale. Train and mentor new hires and floaters on service standards, client culture, and hospitality expectations. Monitor staffing levels, schedule coverage, and address absences or call-outs in real time. Guest & Client Experience Serve as the visible leader of hospitality and client relations in the workplace, greeting executives, VIPs, and guests with discretion and warmth. Anticipate guest needs, ensuring personalized, culturally aware service that aligns with Forbes 5-star and LQA standards. Partner with Executive Services to plan and execute meetings, events, and special visits. Provide backup support for reception and guest ambassador roles as needed. Develop and oversee porter and housekeeping schedules, conducting daily quality checks to ensure pristine conditions. Track and resolve maintenance issues quickly through collaboration with Facilities Management. Ensure convenience rooms, pantries, and cafs are fully stocked and presentable. Manage and audit supplies for housekeeping, catering, and facilities (envelopes, boxes, beverages, amenities). Reporting & Accountability Submit concise daily reports summarizing: Visitor and VIP activity. Maintenance updates and facility issues. Staffing levels and adjustments. Inventory status and supply needs. Maintain clear records of service delivery, issue resolution, and guest feedback. Ensure escalation processes are followed for unresolved service or facility concerns. Service Standards & Compliance Enforce hospitality benchmarks such as Forbes 5-star and LQA criteria in all guest-facing and back-of-house operations. Conduct monthly audits of cafs, copy rooms, and housekeeping closets to ensure compliance with service and inventory standards. Promote and model corporate polish and professional presentation at all times. Success Metrics Guest satisfaction scores and feedback. Accuracy, timeliness, and completeness of daily reports. Effective inventory management and supply availability. Strong engagement, retention, and performance of team members. Speed and effectiveness in responding to facility or service issues. Consistent demonstration of luxury service standards in all operations. Required Skills & Qualifications Experience: 5+ years in luxury hospitality, client relations, or corporate services, ideally in high-profile or culturally nuanced environments. Leadership: Proven ability to lead, motivate, and coach service teams with professionalism and empathy. Hospitality Standards: Deep understanding of Forbes 5-star, LQA, or equivalent luxury service benchmarks. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and strong reporting/documentation skills. Interpersonal Skills: Exceptional communication, discretion, and cultural awareness. Physical Requirements: Ability to lift 50+ pounds and manage physical aspects of facilities support. Professional Presence: Corporate polish, refined presentation, and comfort interacting with executives and VIP guests. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status. The compensation outlined reflects expectations for candidates who fully meet the roles qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines. Seniorities and employment details Seniority level : Director Employment type : Full-time Job function : Other Industries : Staffing and Recruiting Referrals increase your chances of interviewing at Forrest Solutions by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Director of Hospitality jobs in New York City Metropolitan Area. 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