Director of Front Office

16 Days Old

Life insurance, vision insurance, 401(k) We are looking for an inspirational leader with Marriott experience to mentor and nurture our front office team. We offer great benefits, including vacation, holiday and sick pay, medical/dental/vision insurance, company paid life insurance and short/long-term disability insurance, matching 401k, free meals, hotel discounts, and a friendly team of co-workers. What you will be doing: You will lead our front office team (front desk/guest service agents, telephone operators, bell staff/van drivers). You will also serve as guest service champion for the entire hotel. You will balance the daily work of serving our guests with the equally important planning and organizing that goes on behind the scenes. You should enjoy the art of hosting so you can model this for your staff. If this sounds like fun and you are a self-starter who enjoys meeting and interacting with all kinds of people, we would love to talk to you! What you should bring to the table: Experience in building a team, including training, mentoring, coaching & counseling is essential. Excellent communication skills - both written and verbal - will be important. Experience and skill in service recovery situations is key. You will also need strong organization and problem solving skills. You need to be computer savvy and understand property management systems. Prior Marriott (FS-PMS) experience is highly desired. Hotels are open 24/7. The person who is hired for this role will need to be available to work during peak periods as business demands. Weekends will be a normal part of your schedule. Qualifications Behaviors : Enthusiastic - Shows intense and eager enjoyment and interest Behaviors : Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Behaviors : Functional Expert - Considered a thought leader on a subject Behaviors : Leader - Inspires teammates to follow them Motivations : Self-Starter - Inspired to perform without outside help Motivations : Growth Opportunities - Inspired to perform well by the chance to take on more responsibility Motivations : Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Education : Bachelors of Hospitality and Resort Management (preferred), High School (required) Experience : 1 - 2 years: Marriott experience preferred. FS-PMS experience highly desired. (preferred), 1 - 2 years: Prior hotel front office management experience required. (preferred) We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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Location:
Quincy, MA, United States
Job Type:
FullTime
Category:
Management & Operations

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