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Based in Denver, CO, Gotcha Covered is a leading provider of custom window treatments across the U.S. and Canada, offering a full range of solutions for residential and commercial spaces. Our franchise model combines a low-overhead, high-margin business with lifestyle flexibility, creating an attractive opportunity for entrepreneurial professionals. With a 4.9-star reputation across our system, we pride ourselves on providing exceptional customer experiences, innovative products, and strong franchisee support. Description

Company Overview

Based in Denver, CO, Gotcha Covered is a leading provider of custom window treatments across the U.S. and Canada, offering a full range of solutions for residential and commercial spaces. Our franchise model combines a low-overhead, high-margin business with lifestyle flexibility, creating an attractive opportunity for entrepreneurial professionals. With a 4.9-star reputation across our system, we pride ourselves on providing exceptional customer experiences, innovative products, and strong franchisee support.

Role Summary

The Director of Franchise Operations plays a critical leadership role within Gotcha Covered. This individual will be responsible for executing franchising strategy, developing operational excellence across the system, and driving unit-level performance. A key part of this role is building strong relationships with franchisees, fostering a high-performance culture, and ensuring strategic alignment across departments.

Key Responsibilities

Partner with the Brand President to execute both short-term and long-term strategic goals. Build, refine, and implement operational systems that drive franchisee success and system growth. Ensure strong cross-functional collaboration across Sales, Marketing, HR, Accounting, and Training. Oversee and manage a team of Product Experts and support staff. Establish and monitor KPIs to ensure consistent, data-driven performance management. Facilitate effective communication between the corporate team and franchise network. Lead the training, coaching, and professional development of franchisees and the operations team. Support franchisees in developing and managing annual budgets and P&Ls. Develop operational playbooks, roadmaps, and best practices to guide franchise performance. Ensure compliance with brand standards and continuously evaluate opportunities for improvement. Utilize the Entrepreneurial Operating System (EOS) to lead, manage, and hold teams accountable.

Qualifications And Experience

Franchise Operations: Minimum 5 years of leadership experience in franchise operations, preferably within a service-oriented or route-based business model. Operational Excellence: Demonstrated ability to build scalable systems, drive efficiencies, and implement tools that enhance performance and profitability. Team Leadership: Experience managing and motivating cross-functional teams in a decentralized environment. Financial Acumen: Strong understanding of P&L, budgeting, and KPI development for franchise units. Customer-Centric Mindset: Focus on franchisee satisfaction and commitment to continuous improvement. Communication & Influence: Strong interpersonal and communication skills with a collaborative leadership style. Technology Fluency: Comfortable using software platforms, CRM systems, and analytics tools to drive decisions.

Personal Attributes

Entrepreneurial and results-driven with a proactive, can-do mindset. Passionate about supporting franchisees and helping small business owners succeed. High emotional intelligence, strong relationship builder, and trusted advisor. Creative problem solver with the ability to pivot quickly and adapt to change. Positive, energetic, and professional—leads by example and builds team morale. Highly organized and capable of managing multiple priorities and projects.

Why Join Us?

We offer a flexible, supportive work environment where you can make a meaningful impact on franchisees' success. Our benefits include:

Medical, Dental, and Vision Insurance Long-Term and Short-Term Disability Insurance Supplemental Life Insurance 401(k) Generous Paid Time Off

Equal Opportunity Employer

Five Star Franchising is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Consumer Services Referrals increase your chances of interviewing at Five Star Franchising by 2x Get notified about new Director of Franchise Operations jobs in Denver, CO . Director, Franchise Operations - Denver, CO Denver, CO $95,000.00-$115,000.00 3 weeks ago Greenwood Village, CO $150,000.00-$200,000.00 1 month ago Director of Franchise Sales & Performance Greenwood Village, CO $100,000.00-$175,000.00 2 weeks ago Area Leader (Manager) Trainee – Franchise Operations Lakewood, CO $85,000.00-$90,000.00 1 week ago Area Leader (Manager) Trainee – Franchise Operations Aurora, CO $85,000.00-$90,000.00 1 week ago Denver, CO $150,000.00-$180,000.00 3 days ago Golden, CO $100,000.00-$137,000.00 2 weeks ago Denver, CO $108,000.00-$113,000.00 1 month ago Thornton, CO $125,000.00-$155,000.00 11 hours ago Operations Director, External Manufacturing Broomfield, CO $150,000.00-$170,000.00 1 week ago General Manager – Director of Operations Track Boulder, CO $135,000.00-$155,000.00 1 month ago Multi-Unit Director of Bar and Nightlife Operations Denver, CO $95,000.00-$120,000.00 3 weeks ago Director of Budget, Finance, and Operations Denver, CO $90,000.00-$105,000.00 3 weeks ago Arvada, CO $150,000.00-$200,000.00 1 month ago Greenwood Village, CO $155,000.00-$175,000.00 3 days ago Operations Director, Government Construction Services Denver, CO $130,000.00-$170,000.00 2 days ago Director of Budget, Finance, and Operations Denver, CO $90,000.00-$105,000.00 3 days ago Operations & PDPA Program Director (Program Management II): DORA/Division of Banking. Denver, CO $7,991.00-$10,380.00 2 days ago Greenwood Village, CO $120,000.00-$135,000.00 2 months ago Director of Operations, Connectivity & Travel Inventory Denver, CO $210,000.00-$250,000.00 1 day ago Englewood, CO $125,000.00-$145,000.00 2 weeks ago Denver, CO $60,000.00-$65,000.00 2 weeks ago Director Operations - Edison Power Constructors We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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