Director of Food & Beverage
2 Days Old
Position Purpose & Summary
The Director of Food & Beverage (F&B) is responsible for all food & beverage service operations daily, including its activities, dining options, beverage options, and interactions between customers, coworkers, and vendors. Being a dynamic hands-on leader that is comfortable being the face-of, and point-of-contact for the department is essential. Constantly engaging with and working with the departmental coworkers is critical to the success in this position. The director will ensure that excellent dining and other food and beverage experiences are provided for our members and their guests. This position reports to the Managing Director.
Essential Functions
Be the primary coordinator for Food & Beverage hiring, coaching, training, and orientations.
Create a culture of teamwork and supervise coworkers to ensure all responsibilities are completed per approved resort and club policies, expectations, and governmental regulations.
Be an active and dynamic recruiter of team members and someone who inherently enjoys developing and building his/her team and leading them to significant, positive guest and membership satisfaction.
Conduct and/or oversee training programs and meetings for food service team on various issues including service techniques, knowledge of menu items and specials, sanitation, team building, conflict resolution, and relevant departmental information. Regularly test/evaluate knowledge and understanding of these expectations.
Be a collaborative team player who is willing to be hands-on when necessary but understands when to delegate.
Ensure that an effective orientation and onboarding program exists in all areas of responsibility, along with consistent professional development and training.
Have a strong, highly visible, and respectful presence with guests and membership.
Be an exceptional communicator, have encouraging interpersonal skills, and the experience of how to treat members, guests, coworkers, and vendors with a high-level of professional service.
Recommend, adopt, monitor, and manage policies, standard operating procedures, and staffing for all Food & Beverage areas.
Be a focused and consistent evaluator of personnel, ensuring that these standards are met; including members, guests, and coworkers.
Implement high standards of appearance, hospitality, and service.
Take ownership of the area of responsibility with special attention to the physical plant and overall appearance of the operation.
Have a positive and professional attitude
Work with the President and CEO and Vice President of Finance to ensure all functions for the department including payroll functions, bi-weekly payroll approvals, etc.
Consistently monitor payroll and labor resource allocations to ensure they are in line with financial goals.
Oversee and contribute to the development and implementation of member and catering events to energize member participation in these events.
Oversee, collaborate, and execute all indoor and outdoor Food & Beverage events, activities, and functions.
Be responsive to members' requests for menu selections, event planning, etc., and strive to find creative ways to accommodate reasonable requests.
Develop and monitor plans, budgets, and procedures to provide direction and controls for Food & Beverage operations; implement metrics and corrective procedures as necessary to help achieve excellence in member satisfaction and Food & Beverage operational goals.
Ensure knowledge of and compliance with all current health, safety, liquor consumption, and all other food and beverage regulations.
Be responsible for the management of all alcoholic beverage inventories and purchases.
Other duties may be assigned
Additional Duties and Responsibilities
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness through interactions, performance, and commitments.
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Position Requirements
Formal Education and Job-Related Experience: Preferably, a degree in Hospitality Management, or Culinary School, or Equivalent education and experience in Food & Beverage management with a Resort, Country Club, or high-level culinary facility.
Certification as Food Protection Manager and TIPS required (or complete within the first 60 days.
External and Internal Personal Contact
Communications:
Daily - Verbal and written
Weekly - Participating in meetings, conducting meetings/leading group discussions, and consulting to others
Occasionally - Participate in one-on-one coaching sessions. Occasionally making formal presentations and speeches.
Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. This job is a team leader in the departmental work team. It has responsibility and accountability for team activities.
Marginal Functions
Perform other duties as assigned.
Interface positively with other departments, offering assistance when needed.
Displays care in use of equipment and maintains an organized and professional work environment.
Additional Licenses and/or Certifications Required
YES
NO
Valid Driver's License
X
CPR Certification
X
Food Protection Manager Certification
X
Food Handler Certification
X
Alcohol Server/Seller Certification
X
Position Analysis/Specifications
N/A
(Not Applicable)
OCCASIONAL
FREQUENTLY
Sitting
X
Standing
X
Walking
X
Bending Over
X
Crawling
X
Reaching
X
Crouching
X
Kneeling
X
Balancing
X
Pushing / Pulling
X
Lifting / Carrying:
10 lbs. or less
X
11 to 25 lbs.
X
26 to 50 lbs.
X
51 to 70 lbs.
X
Manual Dexterity
X
Fine Motor Skills
X
Gross Motor Skills
X
Eye / Hand Coordination
X
Near Vision
X
Far Vision
X
Color Recognition
X
Hearing
X
ENVIRONMENTAL FACTORS
Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.
YES
NO
Working Outside
X
Working Inside
X
Working Alone
X
Working Closely with Others
X
Excessive Cold / Heat
X
Excessive Humidity / Dampness
X
Noise / Vibrations
X
Working Above Ground
X
Working Below Ground
X
Working with Chemicals, Detergents, Cleaners, Products
X
Working Around Fumes / Smoke / Gas
X
Walking on Uneven Surfaces
X
Operating Motorized Equipment or Vehicles
X
Working Around/Near Machinery/Motorized Equipment
X
Climbing on Scaffolds or Ladders
X
Continuous use with a Computer and Keyboard
X
The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.
Job Posted by ApplicantPro
- Location:
- Colorado Springs
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