Position Summary: Responsible for the management of hospital and parts of professional services accounts receivable. This includes cash posting, collections, bad debt, and charity care billing and customer service oversight. Ensures all work processes are performed in a compliant fashion. Adapts to and supports corporate initiatives that impact the Patient Financial Services functions. Provides subject matter expertise; plans, coordinates, and directs all activities associated with areas of responsibility. Is accountable for protecting the accounts receivable asset by ensuring that contemporary processes and systems are utilized that promote strong cash collections, minimizes bad debt and provides an excellent patient experience. Qualifications: EDUCATIONAL REQUIREMENTS

Bachelors Accounting or Bachelors Finance

CERTIFICATION & LICENSURE REQUIREMENTS None Specified

EXPERIENCE REQUIREMENTS Five (5) years management experience in a healthcare setting, preferably patient financial services/the business office. Experience to include program development and staff supervision.

SKILLS AND KNOWLEDGE Excellent written and verbal communication skills. Ability to collaborate with all levels in the organization. Proficient in Microsoft Office products including but not limited to: Excel, Word, PowerPoint. Essential Functions:

Monitors employee performance Ensures timely communications Goal setting, performance evaluations, wage increases and continued personnel actions. Develops, analyzes, and manages capital and operating budget within agreed upon standards Ensures smooth operation of all departmental functions according to approved policies Operates in accordance with all state and federal law and applicable accreditation standards. Establishes and ensures that the overall objectives relating to the Carle Experience are achieved. Provides leadership, vision, and management to assigned department(s). Sets departmental strategic direction, goals and develops appropriate tactical plans to meet them Oversees the development, review, and revision of department policies and procedures. Develops, reviews, and revises organization-wide charity care policy Builds a dynamic team dedicated to attaining optimal outcomes. Maintains an active relationship with key vendors Supports the overall workflows and procedures utilized by patient financial services