Corporate Technologies is a leading provider of managed IT solutions to businesses and offices in Minnesota, Michigan, North Dakota, Southern California, New Jersey, and many more. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.

Our company is seeking a passionate and motivated Director of Field Services to oversee local technical resources across all markets requiring onsite support. The successful candidate will provide leadership and direction to Field Service team members dispatched by the centralized support center when remote assistance is not sufficient. Lead and coordinate the team's efforts in collaboration with Project Services to ensure the successful deployment and implementation of projects requiring onsite technical engagement. This position is fully on site and located in our Fairfield, NJ office.

Essential Job Duties:

Providing leadership, coaching, and direction to field service technicians, ensuring performance standards are met

Managing customer relationships, resolving complaints, and ensuring customer satisfaction

Collaborating with other departments (e.g., engineering, sales) to ensure seamless field service operation

Preparing budgets and financial reports to track performance and manage costs.

Identifying and implementing best practices for field service operations to improve efficiency and productivity.

Developing and implementing field service strategies and plans to align with business goals

Overseeing on-site installation, troubleshooting, and maintenance activities to maximize utilization and performance

Champion the adoption of new tools, technologies, and service models to enhance field efficiency

Provide supervision and performance feedback to field service employees

Analyzing field service data and performance metrics to inform strategic decisions and operational adjustments

Oher duties as assigned

Qualifications

Strong leadership and management skills to lead and motivate a team

Excellent communication and interpersonal skills to interact with technicians, customers, and other stakeholders

A strong understanding of field service operations, IT Infrastructure – Systems and Networks

Ability to manage multiple projects and teams simultaneously

5+ years as IT Supervisor, Manager, or Director

10+ years technical IT experience

Ability to travel - 5-15%

Team player with a positive attitude and willingness to learn; aligning business decisions with the company's core values

Bachelor's degree in IT or related field, or equivalent combination of education and experience

Base Pay: $100,000.00 - $120,000.00. $130,000.00 - $150,000.00 with incentives

Benefits:

401(k) matching

Cell phone reimbursement

Dental insurance

Disability insurance

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Mileage reimbursement

Paid time off

Paid training

Vision insurance

Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.

Compensation details: 100000-120000

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