At Versant Media, we are building a world-class technology infrastructure from the ground up, free from the constraints of legacy systems. As the Director of Enterprise IT Operations , you will be at the very heart of this transformation, leading the teams that ensure a seamless and delightful technology experience for every employee, every single day. You will lead, mentor, and inspire a global "follow the sun" team of Enterprise Analysts, providing 24/7 support for over 5,000+ users across our global footprint. You will also oversee the dedicated Executive Support staff, ensuring a white-glove, VIP experience for our senior leadership. This is a role for a leader who is passionate about both operational excellence and people development, with a vision to transform traditional IT support into a proactive and user-centric service model. You'll ensure our team and technology are aligned with the business’s vision of innovation, making a tangible impact on productivity and employee satisfaction.

Qualifications

10+ years of experience in Enterprise IT Operations, with a proven track record of leading and managing large-scale, global support teams. Demonstrable experience leading a "follow the sun" model or similar 24/7 operational structure. A strong background in providing executive-level support and understanding the unique needs of senior leadership. Expertise in inspiring, leading, and mentoring staff with varying years of experience (L1, L2, L3). Deep technical knowledge and direct experience with a wide array of enterprise systems, including but not limited to: Service & Asset Management: ServiceNow, asset lifecycle policies, change management. Endpoint & Device Management: JAMF, Intune, Active Directory, SCCM, Mac and Dell hardware support, mobile device management. Collaboration & Productivity: Slack, Microsoft 365, Zoom, One Drive, Dropbox. Security & Network: Proofpoint, endpoint engineering, printer support, network & wireless infrastructure. Additional Requirements: Hybrid : This position has been designated as hybrid, generally contributing from the office a minimum of three days per week in the NYC location. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $150,000 - $190,000 (bonus and long-term incentive eligible) We are accepting applications for this position on an ongoing basis.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com. Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.