Join a world-class luxury resort where elegance meets adventure. Lead a high-performing team delivering exceptional conference experiences in a Forbes-rated destination. Director of Conference Services Benefits & Compensation Competitive salary plus bonus eligibility tied to departmental and individual goals Comprehensive 401(k), medical, dental, vision, and disability coverage Paid vacation, holidays, and personal hours, plus educational assistance programs Up to 40% off resort retail, spa, activities, and food & beverage, along with discounted meals and on-site dry-cleaning services Director of Conference Services Requirements & Qualifications College degree with 35 years of luxury hotel conference services or catering management experience Excellent verbal, written, and non-verbal communication skills Proficiency in Microsoft Office, Delphi, Outlook, Social Tables, and related systems Flexibility to work evenings, weekends, and holidays; ability to lift/push/pull/carry up to 30 lbs Director of Conference Services Must Haves Lead and oversee all conference services, including group resumes/BEOs and pre/post-event planning Manage and develop the Event Concierge team, including scheduling, training, and performance reviews Ensure exceptional guest experiences, achieving high satisfaction scores and seamless event execution Drive revenue and operational excellence through upselling and strict adherence to departmental SOPs Director of Conference Services Preferred Background & Skills Proven leadership of an Event Concierge or similar service team Strong track record managing complex, multi-day conference events Experience working with high-profile clients and maintaining luxury brand standards Demonstrated success in revenue growth through upselling and creative service solutions