Director of Clinical Services

New Yesterday

Purpose The Director of Clinical Services provides leadership, strategic planning, and clinical services guidance to the medical services program at Neighborcare Health (NCH). This role requires advanced clinical reasoning, strategic thinking, and operational expertise to provide guidance, oversight and support of the clinical service delivery of nursing and back-office teams to ensure safe and quality patient delivery and outcomes. This management position collaborates with medical and interdisciplinary leaders, peers, and colleagues to ensure high quality and person-centered patient care in a community healthcare environment. This director’s role is key to driving services, programs and partnerships toward reaching the intended outcomes and results in achieving Neighborcare’s Mission and its True North aspirations of% access, zero health disparities. The role requires skills from clinical to managerial and requires independent decision-making, analysis, policy and program development, use of process improvement principles, problem/issue resolution, change management, and leadership skills.
Health, Wellness & Retirement benefits: Medical, Dental & Vision insurance
Paid time off & paid holidays
Retirement with contribution match
Life & AD&D, pet insurance
Employee assistance program, & more! Compensation: The target wage range for this position is $,.20 salary to $,.40 salary.
Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons Primary Responsibilities: The role is responsible for hiring, supervising and performance evaluation of the Nursing Supervisors for Primary Care/OB, Care Management, Homeless and Housing, RN Educator, and the Certified Diabetes Care and Education Specialist (CDDES) Supervisor.
Partners with administrative, operational and clinical Directors, to proactively assess and plan for clinical operations, community needs and business directions back-office functions in alignment with organizational strategic goals.
Develop and design plans to implement changes in clinical operations areas to achieve program goals
Provide guidance, oversight and support of back office clinical and operational functions at NCH to reinforce Neighborcare’s commitment to high quality, safe, efficient, equitable and effective and patient-centered clinical services.
Participate in the development of integrated whole person care and service delivery methods that improve patients’ experiences and maximize performance on key metrics
Translate organizational strategies to the delivery system level and engage Health Center Leadership to provide delivery system perspective to the organizational level
Assure the safe delivery of care through the development and training of standards, policies, procedures and job aids.
Exemplify Neighborcare Health service commitments (a warm welcome; respect; caring; working together and trusting relationship) with internal and external customers. Direct Accountability: Nursing Services : Responsible and accountable for ensuring high performance of the nursing team at Neighborcare Health including, but not limited to:
Defines RN roles and responsibilities and develops strategies for RN recruitment and retention
Develops, implements and evaluates programs to support knowledge and skill development of nursing staff
Ensure financial viability by managing RN revenue and expenses
Evaluated new delivery models in alignment with strategic plan and financial stewardship
Oversee clinician education programs including ensuring appropriate development of onboarding, skills assessment, scope and role definitions for Medical Assistants, Registered Nurses, and other clinical staff Diabetes Care and Education Specialist Services: Responsible and accountable for ensuring high performance of the CDCES team at NCH including, but not limited to: Supports CDCES supervisor with development, maintenance and improvement of diabetes and nutrition programming, including Diabetes certification to support billing. Partnerships: Partner with Operational Director to determine and continuously evaluate MA role, scope, responsibility and practice
Consult with Director of Compliance and Safety in oversight and support of clinical safety and compliance initiatives
Provide clinical consultation and support for occupational health
Support occupational health efforts in partnership with compliance, HR and the occupational health committee and support implementation of employee health and safety practices Works with Facilities, Pharmacy and DCOS on developing, implementing and monitoring medical supply management and standardization
Partner with the Director of Quality and Patient Engagement and appropriate clinical and operational directors to co-design and support the success of patient service delivery campaigns that impact quality of care. Required Skills :
Clinical and operational skills: Strong clinical knowledge base and experience providing direct patient care; ability to reason clinically.
Strong analytical and systemic thinking skills, with ability to synthesize information from multiple data sources to develop recommendations.
Ability to read and interpret technical and other complex documents (including primary clinical source information).
Familiarity with standard data sets (HEDIS, UDS reporting, etc.).
Strong understanding of Quality Improvement principles, such as Model for Improvement and PDSAs, and developing standard workflows.
Ability to track multiple projects and drive them to completion.
Reasoning and Critical Thinking Ability - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Work situations are vaguely defined, often unprecedented, and unique in character. Problems are very complex, abstract, conceptual, and long-term in nature. There is a continual requirement for strategic, innovative thought and synthesis of information as it pertains to work situations. Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood.
Ability to design and provide training and education to staff at all levels.
Knowledge of ambulatory electronic health records, preferably with Epic.
Perform other duties as assigned Leadership skills: Ability to effectively manage change.
Ability to effectively present information to small and large groups of all types, internally and externally.
Strong organizational skills to prioritize multiple tasks and projects under tight deadlines.
Ability to communicate clearly, both verbally and in writing, including clarifying the message when necessary to meet patient and staff needs. with people of varied racial, educational and socio-economic backgrounds as well as individuals with varying abilities and contagious diseases.
Ability to work in a high pressure, time-sensitive, and complex health care environment.
Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information.
Ability to work with individuals of varying ethnicities, socio-economic levels, cultures sexual orientations, and gender identities.
Ability to conduct discussions of a sensitive nature with staff and patients.
Ability to build relationships while maintaining appropriate boundaries.
Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork. Education/Experience Requirements: Bachelor of Nursing degree
Current Washington State Registered Nurse License
5+ years of experience practicing as an RN
BLS
Five years of recent experience as a clinical director and/or manager. Minimum five or more years of experience in a progressively responsible management role within a health care environment, to include demonstrated success in managing financial resources, identifying and meeting customer requirements, selecting and developing managers, and working effectively with medical staff.
Proven track records of building relationships with medical providers, and other clinical staff. Education/Experience Preferred: Master’s degree in nursing or a related field.
Experience in an outpatient setting, ideally with an FQHC. About Neighborcare Health: Since , Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.
We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60, patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.
Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.
Learn more about us .
The full job description is available upon request
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Location:
Seattle

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