Company Description Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people, culture, policies, and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders, emerging tech companies, and venture capital, we turn roadblocks into results.

Role Summary We are seeking a mission‑driven, results‑oriented Director of Client Success to lead the execution of OCONUS work for a defense sector client. In this role, you’ll help launch and operate a function that can rapidly identify needs, scout technologies, integrate solutions, and scale what works. This means building structure, workflows, and processes that overcome legacy constraints to ensure speed, precision, and measurable impact. You will be responsible for leading daily client engagements and navigating complex stakeholder relationships. Success in this role means navigating ambiguity, moving with urgency, and producing results that have a tangible mission impact.

This role requires exceptional program leadership skills, knowledge of DoD acquisition and contracting pathways, and the ability to translate complex operational requirements into actionable strategies and repeatable processes.

Salary range: $140,000 – $165,000 plus bi‑annual bonuses.

Top Secret clearance strongly preferred; eligibility for clearance required.

Estimates: 80% of the time will be overseas travel. Valid passport required.

Key Responsibilities Client Success

Embed with senior‑level military clients on client site and/or on a military base to become a trusted partner.

Work closely with the Account Senior Director and clients to bring in and integrate innovative, agile, and cutting‑edge technologies into clients’ missions.

Translate strategic objectives into actionable plans, workflows, and performance metrics.

Proactively and creatively mitigate any problems that arise.

Become deeply familiar with the client’s mission objectives, organizational structure, policies, and challenges; build relationships with senior client leaders.

Anticipate client needs and proactively craft solutions; work with Dcode staff to do the same.

Provide creative, novel perspectives and approaches to how the government operates in policy, acquisitions, finance, culture, and processes to drive innovation and agility inside their missions.

Work closely with the Account Senior Director to drive client retention, identify opportunities for account expansion, and scope new client engagements.

Analyze qualitative and quantitative data to help clients solve their toughest problems.

Proactively collect feedback from the client, review client concerns, and improve the client experience across the account.

Contract Management

Ensure Dcode is compliant with client contracts at all times.

Continuously monitor risks and propose solutions for rapid resolution.

Ensure strong communication plans with clients related to contract status, risks, issues, opportunities are implemented.

Monitor contract spending, deliverables, and burn rates.

Manage resourcing to ensure client outcomes are met.

Skills and Experience Required Skills and Experience

10+ years of relevant work experience.

Prior experience leading and retaining work for clients.

Understanding and comfort with project management.

Strong people‑management skills.

A keen ability to listen to clients and discern needs.

Strong understanding of contracting; preference for experience working on or managing IDIQs and associated task orders.

Strong subject‑matter expertise in one or more of the following: government finance and budgeting, process re‑engineering, and/or government culture change.

The ability to work without being closely managed and continuously WOW.

Strong executive presence.

Ability to challenge client mindsets and offer alternative ways of approaching work.

Proven problem‑solving, self‑management, and organizational skills.

Strong written and verbal communication skills.

Interest and knowledge in technology innovation trends and current events.

A desire and ability to work in a collaborative, curious, fast, challenging, results‑driven, and fun environment.

You’ll Excel in This Role If You:

Thrive in high‑tempo, mission‑driven environments.

Can distill complex needs into focused, actionable initiatives.

Balance strategic thinking with tactical execution.

Proactively remove barriers and enable others to succeed.

Equal Opportunity Statement We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran or disability status. All your information will be kept confidential according to EEO guidelines.

Diversity & Inclusion We believe diversity is a strength and aim to build an innovative and welcoming culture where people from all backgrounds feel respected and included. True innovation happens when everyone has the tools, resources, and opportunities to excel.

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