Join to apply for the Director of Business Services role at Merck Sharp & Dohme Federal Credit Union 2 days ago Be among the first 25 applicants Join to apply for the Director of Business Services role at Merck Sharp & Dohme Federal Credit Union JOB TITLE: Director of Business Services GRADE LEVEL: VII

DEPARTMENT: Business Services Department FLSA: Exempt

DATE: August 2025

Reports directly to: VP of Lending

Function: The Director of Business Services plans and directs the Business Services department of the Credit Union. This role involves developing and executing strategies to support the financial needs of business members, with an initial emphasis on execution and direct involvement in operational tasks to ensure successful implementation of new initiatives. Driving growth in commercial lending and deposits and ensuring exceptional service delivery. The Director of Business Services is responsible for managing a team, establishing and maintaining relationships with business members, and contributing to the Credit Union's overall success .

Duties And Responsibilities

Must meet our service standards as evaluated by our internal and external members: I will greet you with a prompt, friendly welcome I will treat you with courtesy and respect I will offer you my undivided attention I will take ownership of situations and follow through I will provide accurate information and helpful solutions I will do all I can to improve your financial life I will thank you for your business Establishes the day-to-day business practices to build an ongoing small business services area within the Credit Union, including procedures for account servicing and establishment of cross-sales utilizing teams across the Credit Union such as branch operations. Actively engage in day-to-day operations of the Business Services Department to ensure seamless execution of strategies and processes. Build and maintain strong relationships with business members, understanding their financial needs and goals. Assure the highest standards for member satisfaction through timely resolution of member service issues as it relates to Business services. Assures the establishment of sound business lending practices by leading the creation and implementation of effective business loan underwriting policies and procedures, resulting in improved risk management and member satisfaction among business members. . Analyze market trends and identify and implement strategies to grow the small business lending portfolio and the small business deposit services including new product development. Lead a team of business services professionals, providing guidance, coaching and support to achieve departmental objectives. Prepare reports and presentations for Senior Management, providing insights into the performance of the business services department and making recommendations for improvement. Oversees deposit services for business accounts, ensuring efficient processing and compliance with regulatory requirements. Assures compliance of all business services with Credit Union policies and procedures and recommends policy changes and adjustments. Assures compliance with applicable laws and regulatory guidelines and oversees development of any necessary changes in procedures to assure compliance. Provides leadership in the selection, and application of technology in building and managing small business services area within the Credit Union by working closely with Information Technology and other departments to assure integration of small business technology with all other key technology and data solutions. Takes a leadership role in representing the Credit Union and its capabilities to the local small business market in order to build awareness, brand image, credibility and new business. Perform other projects and job-related duties as assigned.

Positions Specifications

Education

Bachelor’s degree in Business Administration, or related field, preferred

Corporate, industry training or continuing education in the business market, small business target market, etc. desirable.

Experience

Minimum of 5 years of experience in business lending and deposits services at credit union, bank, and/or other financial institution.

Minimum of 7 years with a desired 10-15 years of leadership and team management experience.

Strong knowledge of lending principles, credit analysis, and risk management.

Proven track record in sales and relationship management with business accounts

A demonstratable record in establishing new business, in leading a sales team successfully to build business, and in setting and achieving goals.

Demonstrated ability to transition from strategic planning to execution of new initiatives.

Skills

Excellent leadership and team management skills.

Exceptional communication and interpersonal skills.

Knowledge of relevant banking regulations and compliance requirements.

Professionalism, integrity, and a commitment to delivering outstanding member service. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Business Development and Sales Referrals increase your chances of interviewing at Merck Sharp & Dohme Federal Credit Union by 2x Sign in to set job alerts for “Director of Business Services” roles. Milford, NJ $150,000.00-$190,000.00 1 month ago Milford, NJ $150,000.00-$190,000.00 1 week ago Business Development Director, Commercial Enterprise / Regional Remote Director | Managing Director, Non-Sponsored Originations Eastern US (Direct Lending) Philadelphia, PA $174,000.00-$277,000.00 2 weeks ago Director of Business Development - Facilities Services - Higher Education - EAST, Remote Montgomery County, PA $130,000.00-$160,000.00 1 week ago Conshohocken, PA $185,000.00-$225,000.00 20 hours ago Philadelphia, PA $150,000.00-$200,000.00 1 week ago Philadelphia, PA $92,716.55-$106,003.03 6 days ago Director, Workplace Experience & Operations Philadelphia, PA $70,000.00-$150,000.00 1 week ago Director of Business Development - Philadelphia/Scranton Market Royersford, PA $100,000.00-$110,000.00 2 weeks ago Philadelphia, PA $225,000.00-$250,000.00 1 month ago Director, CFO Services (OPEN TO ALL US LOCATIONS) Philadelphia, PA $150,000.00-$225,000.00 3 weeks ago Trenton, NJ $105,000.00-$110,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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