Overview Director of Banquets - Santa Clara Convention Center

Join to apply for the Director of Banquets - Santa Clara Convention Center role at Levy Restaurants .

Salary: $90,000-$96,000

Levy Sector

About Levy: The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as a market leader and critically acclaimed hospitality company in its industry. Levy partners with iconic venues, events, and institutions to deliver award-winning hospitality experiences.

Job Summary Shape the standard for exceptional events in the heart of Silicon Valley. As Director of Banquets at the Santa Clara Convention Center, you will lead the strategic planning, execution, and continuous improvement of all banquet operations. You will oversee every detail—from high-profile galas to large-scale conventions—ensuring consistency, excellence, and innovation in service delivery. With a deep understanding of large-event logistics, you will manage a high-performing banquet team while collaborating closely with sales, culinary, and operations to drive memorable guest experiences and maximize revenue.

Key Responsibilities

Provide strategic leadership and vision for all banquet operations across multiple event spaces

Lead, mentor, and develop banquet managers, captains, and service teams to deliver high-touch service and operational excellence

Partner with sales and culinary teams to ensure seamless planning and execution of events

Oversee scheduling, labor forecasting, and cost control to align with event needs and budget goals

Monitor event execution, guest satisfaction, and post-event feedback to drive continuous improvement

Maintain compliance with all health, safety, and alcohol service regulations

Effectively manage union labor in accordance with collective bargaining agreements, ensuring compliance and productive working relationships

Create and implement SOPs and training programs to uphold brand standards and consistency

Drive revenue growth by optimizing banquet services, menus, and upselling opportunities

Serve as the primary liaison for high-profile clients and VIP events

Analyze performance metrics and implement operational improvements as needed

Preferred Qualifications

Minimum 5–7 years of progressive leadership experience in banquet or catering management, preferably in a convention center or high-volume environment

Proven success managing large teams and complex, multi-day events

Experience overseeing scheduling, training, and leadership of banquet staff

Excellent communication, interpersonal, and client service skills

Proficiency in event management, scheduling, and banquet software

Strong knowledge of banquet service styles, floor plans, and staffing logistics

Experience working in a unionized environment

Ability to thrive under pressure and manage multiple events simultaneously

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off (varies by site/state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Equal Opportunity Levy maintains a drug-free workplace. We are an equal opportunity employer and encourage applicants from all backgrounds to apply. We consider qualified applicants regardless of criminal history (including driving history) in a manner consistent with applicable federal, state, and local laws.

Applications are accepted on an ongoing basis.

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