Position Summary:

This role directly reports to and assists the Executive Director in overseeing resident care, staff performance, regulatory compliance, and operational efficiency.

Key Responsibilities:

Assist the Executive Director in managing the aspects of community operations that primarily focus on Assisted Living/Memory Care resident care, staffing, budgeting, and compliance.

Monitor compliance with Alabama Department of Public Health regulations and licensing requirements.

Oversee daily resident services and ensure that care plans are followed and adjusted as needed.

Support recruitment, training, and supervision of caregiving and support staff to maintain a high standard of service.

Participate in quality assurance initiatives and implement improvements as directed by the Executive Director.

Assist in managing occupancy levels through relationship building with families, hospitals, and referral sources.

Act as a liaison between residents, families, staff, and healthcare providers to ensure clear and compassionate communication.

Address and resolve concerns or complaints promptly, promoting resident satisfaction.

Support and help implement policies, procedures, and programs aligned with the community’s mission and goals.

Fill in for the Executive Director as needed and represent the community at meetings or events when required.

Qualifications :

Bachelor’s degree in healthcare administration, gerontology, nursing, or a related field (Master’s degree preferred).

Must meet Alabama’s regulatory requirements for an Assisted Living Administrator (including certification/licensure if applicable).

Minimum 2-3 years of leadership experience in assisted living, senior care, or a healthcare setting.

Strong understanding of applicable state and federal regulations.

Proven ability to lead and motivate staff with empathy and professionalism.

Excellent organizational, communication, and problem-solving skills.

Commitment to serving seniors with dignity and respect.

Why Residences at Wellpoint? Here are just a few of things that our associates say... “It truly feels like a family at Charter.

"The residents are an extension of my family now."

“You always hear about a company’s values and mission, but you hardly ever see them follow through, I love Charter because they truly mean what they say, they put the people first and truly believe in enhancing the human spirit.”

“I love to chat with them and laugh because at Charter our values include “Have fun while serving”. We are charged with enhancing the human spirit of our residents, but they are really enhancing my spirit.”