Director of Admissions & Marketing - IC Uruguay
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DIRECTOR OF ADMISSIONS & MARKETING – IC PUNTA DEL ESTE, URUGUAY
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
JOB PURPOSE
As Director of Admissions & Marketing (DAM), you’ll be the member of the school Senior Leadership Team (SLT) with prime responsibility for driving student enrolment.
You’ll do this by ensuring families receive an exceptional experience at each stage of their journey with our school - from awareness and consideration, through to enrolment and advocacy. We call this our Family Experience Journey, and everything we do in MAC (Marketing, Admissions and Communications) evolves around this.
To deliver an exceptional family experience every time, you’ll need to forge great relationships with colleagues from across the school, so that everyone is working together to achieve our vision.
As an exceptional leader of people, you’ll coach and develop the commercial, creative, and customer-orientated skills of your team, and be a consummate ambassador for the school brand.
As a DAM, you’ll also play a pivotal role in building the school community and reputation.
TEAM STRUCTURE
Reporting to: Head of School. Dotted line report to the Regional Director of Admissions & Marketing
JOB DESCRIPTION
Planning
You’ll understand the importance of having a great MAC (Marketing, Admissions and Communications) plan - it’s integral to what we do - but you’ll see the value in being flexible, to adapt and pivot to meet school needs.
You’ll:
Work with your Senior Leadership and Regional Office colleagues to set the strategic MAC direction for the school, covering admissions, brand, communications, digital, marketing and research requirements
Manage your MAC budget to deliver maximum value
Maintain up-to-date knowledge of your market, competitors, and audiences, to give your school a commercial advantage
Oversee data integrity through CRM and compliance with group data rules, so school and group forecasting is built on a rock-solid foundation
Ensure accurate forecasting for the year(s) ahead, using all the data available to you and keeping in regular contact with pipeline contacts
Stay up to date with new trends and developments in sales, marketing and communications to keep innovating
Develop your school’s brand positioning, to ensure that your offering is differentiated in market to drive greatest enrolment
Driving Performance
You’ll use data and insights to ensure that MAC tactics are helping to drive enrolment performance across the school
You’ll:
Focus activity on driving enquiries, and converting those enquiries through to enrolment
Ensure that each year re-enrolment numbers are as good as they can be, through proving a fantastic in-school MAC experience to families
Analyse the wide raft of data at your disposal to test and learn from the school’s brand, communications, enrolment, and marketing activities, and use insights to inform decision-making
Use Salesforce (CRM) to efficiently manage your enrolment pipeline, and ensure user adoption across your team
Track team performance through CRM and other KPI metrics to identify opportunities
Be a key advisor to the school Senior Leadership Team on the interpretation of relevant market research (brand equity, parent satisfaction, mystery shop, and market share) and guide action plans for whole school improvement.
Execution
Reflecting a ‘first class, every time’ focus on delivery and leadership of often complex projects
You’ll:
Lead the development and execution of best practice throughout the entire Family Experience Journey, and work collaboratively with teachers, administrative staff and other colleagues to ensure the whole school embraces the need for a world-class experience, every single day
Ensure every family receives a highly personalised visit experience – physically and/or virtually
Ensure a seamless digital experience for families, working closely with regional and central digital colleagues
Recruit and develop a school MAC team, coaching them to aim for execution to the highest standards of every aspect of the school’s admissions, brand, communications, digital, marketing and research tactics
Put creativity at the heart of your MAC activities, to develop a successful commercial approach within your market.
Ensure that every aspect of the school adheres to school Visual Identity and Tone of Voice guidelines – and that it emulates key messaging.
Building Reputation
Providing an outstanding mix of judgement and delivery skills to strengthen our reputation
You’ll:
Be a key voice in defining a distinctive and consistent brand for the school, one which will resonate across your market and target audiences
Bring the school’s story to life. Working with your Regional and Central MAC colleagues, you will lead the development and execution of the school’s brand framework, visual identity and tone of voice across all media.
Lead the development of, and compliance with, school MAC procedures which adhere to group policies and local regulatory requirements (e.g. admissions guidelines, marketing consents, etc.)
Create and oversee improvements in parent, staff and other stakeholder communication and get involved in crisis and issues communications, to helping your Principal make the right decisions on stakeholder communications
Develop external networks (feeder schools, embassies, agents, etc.) to build awareness of the school and target new enrolment opportunities.
Owning Your Own Development
You’ll own your career at Nord Anglia, starting with being a lifelong learner for your own professional development.
Find new ways to develop your skills for your job, but you’ll also learn more about our other MAC functions too
You’ll make sure you’re always working across the MAC and wider teams to share insights, offer advice and support and ultimately drive a collaborative way of working
You’ll share what you learn with your team-mates too, so you’re always passing your knowledge on.
JOB REQUIREMENTS
Qualifications/ Experience/ Knowledge
A bachelor’s degree in a relevant discipline.
A minimum of seven years of demonstrable experience in brand-building, sales, and/or marketing roles, preferably within service delivery contexts.
Proven leadership capabilities, with a history of effectively managing and mentoring teams to meet and exceed business objectives.
Strong project management skills, demonstrating the ability to coordinate resources and lead initiatives through to successful implementation.
Excellent communication skills, with the aptitude to build relationships and influence stakeholders at all organisational levels, both internally and externally.
A data-oriented approach, with experience in data collection, analysis, and the ability to derive actionable insights to inform decision-making.
Skills/ Personal Attributes
As our team-mate, here’s what we expect:
You love being part of a team – it’s what gets you up in the morning
You’re commercial – you’ll love using your ideas to help us grow even faster
You run it like you own it – always driving for results and building great relationships across the school and group
You get the job done – every time and always to the deadline, and it’s always excellent
You’re entrepreneurial – you’re agile and always finding opportunities to do things differently and better
You’re resilient – you’ll speak up and speak the truth as a trusted advisor
You’re humble – you’ll know what you’re great at, and where you’re not quite so strong
You’re a listener – so you really understand what’s being said
You’re calm under pressure – you’ll keep cool when the going gets tough and know when to slow down your thinking
Job Description
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Job Responsibilities
Required Skills/Abilities
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Employment type Employment typeFull-time
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