Position Summary

The role of the Director of Network Services is to provide leadership and oversight as the lead architect for enterprise infrastructure within the College. The focus of the position is to facilitate the creation, endorsement and utilization of the ITS infrastructure and technology that guides the college through acquiring, building, modifying and interfacing ITS technology resources throughout the organization. The Director is responsible for the selection, implementation and maintenance of thecollege’s networking and server infrastructure. This position is also responsible for the development and implementation of strategies to ensure system availability and continuity. This position will coordinate with the ITS Security Team to implement and maintain the security of the college as it pertains to information technology.

The Director of Network Services works to oversee the academic and administrative servers, network systems, storage and backup systems, telecommunication systems, learning management systems, storage area network, and email system for the college. The Director supports the Chief Technology Officer by building a holistic view of the College’s strategy, processes, information and ITS assets that support the operational, teaching and learning goals and mission of the College. This position also acts as a liaison to the Enterprise Services area of the department to align the infrastructure design to the College’s enterprise system resources. The Director also works with related outside groups, organizations and the community to foster collegiality and strategic partnerships as needed. Supervisory Responsibility: Supervises four (4) professional-technical staff, student externs, and several contracted employees Minimum Requirements 1. Five (5) years of recent and progressive technical experience in network administration in an organization of similar size and complexity to MCC. This experience must encompass:a. Five years of recent professional experience and skills in Windows/Unix or Linux environment, TCP/IP protocol and Internet connectivity

b. Five years of recent and progressive professional experience and hands-on technical experience in the following:

1. Windows/Unix or Mac OS environment2. Linux based system administration3. Microsoft Server system administration4. Storage Area Network (SAN) administration5. Administering a large (1000+ clients) Microsoft Active Directory environment6. TCP/IP protocol7. Internet connectivity – both wired and wireless

c. Knowledge of programming practices and technologies and database systems.

d. Demonstrated broad-based experience with administrative IT systems and services.

2. Highly developed verbal and written communications skills that demonstrate the ability to communicate complex, technical information regarding network and computing systems and related policies and procedures to a broad range of technical and non-technical staff.3. Excellent interpersonal skills to develop and maintain effective working relationships with internal and external constituencies.4. Strong analytical skills.5. Strong initiative and the ability to work successfully in an environment with minimal direction. 6. Excellent administrative skills that reflect good judgment and discretion.7. Demonstrated project planning, management and completion; time management; and priority setting skills.8. Demonstrated history of on-time delivery of projects; project coordination; and anticipation of issues.9. Demonstrated work history of providing high quality, strong customer-oriented services including: a. problem solving orientationb. strong listening skillsc. expertise in advising and consultingd. history of coordinated work effort with extensive follow-through and follow-upe. experience identifying customer needsf. conflict resolution10. Ability and interest to function effectively as a team player. Additional Desirable Qualifications 1. Possess an Associate’s, Bachelor’s or Master’s degree in computer science, information systems or related field highly desirable.2. Ten (10) years’ experience in computing and information technology.3. One year of experience in a supervisory role.4. Familiarity with and experience in a higher education organizational structure and computing infrastructure.5. High level of knowledge regarding industry best practices established for network and computing systems and their applicability to a higher education environment. Physical Requirements/Working Conditions With or without accommodation, the employee in this position needs to move about and position him/herself to access files and operate office machinery. The employee must be able to work at a desk for long periods of time and operate a computer workstation and telephone. Due to the managerial/customer service aspect of this position, it is necessary to communicate both in person and over the telephone with a variety of people each day. It is also essential to occasionally transport up to forty (50) pounds. The employee must, with or without accommodation, have the ability to detect that the College’s information systems are operating efficiently. This position works in a normal office environment but is occasionally exposed to moving parts and loud noise from technology devices and systems.

The minimum reasoning skills necessary for this position include the ability to solve practical problems and deal with a variety of concrete variables in situations where standardization does not exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The minimum language skills necessary for this position include the ability to read and interpret documents such as technical procedure manuals. Work Schedule Must be able to work weekends and evenings or flex working hours as required. Occasional travel is required for workshops, seminars, training, presentations, consulting and/or advising, and visiting branch campuses and extensions sites