Overview Director, Markets Client Onboarding Investors We are seeking a highly experienced and dynamic individual to lead the Markets, Client Onboarding team located in Europe and Americas. This role is within the Markets, Client and Sales Solutions Group and will lead the onboarding process and service delivery across all client segments for UK, Europe and United States, with a specialised focus on the Investors Segment. Based in either London or New York, this director-level role is critical in ensuring seamless client onboarding, with a strong focus on product enablement, operational excellence, and enhancing the client journey. The successful candidate will help define and lead the transformation strategy to streamline onboarding processes and accelerate access to market products and services for clients. Key Responsibilities Foster and maintain dialogue across the SCB global on-boarding network to develop and enhance global client relationships and respond to client needs. Develop and implement a forward-looking transformation strategy for Markets client onboarding, focusing on scalability, efficiency, and enhanced client experience. Identify key opportunities for process redesign, automation, and digitalization to improve operational outcomes. Partner with Markets sales, CIB relationship managers, legal, compliance, risk, and operations teams to align onboarding requirements and client needs. Develop and nurture strong client relationships to ensure a positive onboarding experience and seamless product delivery. Act as a trusted advisor to clients, addressing concerns and supporting their access to market opportunities. Lead and oversee the end-to-end onboarding process for Markets clients across US and UK markets, ensuring timely and high-quality delivery. Act as the primary point of contact for new clients during onboarding, addressing inquiries and resolving challenges. Serve as a subject matter expert on onboarding processes, product capabilities and client expectations. Coordinate across Relationship Managers, Client Managers, KYC, Credit, Tax, Legal, FM Contracts, Data Teams and Channels activation to ensure adherence to SLAs. Initiate client onboarding requests and perform client outreach, document collection, guidance, and advocacy from onboarding to service transfer (OCRM warm transfer). Ensure all onboarding activities adhere to local and international regulatory standards, including AML/KYC, FATCA, CRS, and other applicable frameworks. Qualifications and Ideal Candidate Markets product knowledge Organisational skills Client communication skills Regulatory knowledge Client onboarding experience About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term Compensation and Benefits Expected annual base pay range for the role is 121,970 USD to 182,950 USD. The final offer will be determined on an individualised basis. Base pay is part of total compensation which may include discretionary variable pay and a range of benefits designed to support health and well-being, including retirement plans, medical coverage, flexible/hybrid working arrangements, and more. Visit our careers website www.sc.com/careers for more information. What We Offer We offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. This includes retirement savings, medical and life insurance, paid time off, parental/maternity leave, sabbatical and volunteering leave, flexible working options, wellbeing resources (including Unmind), learning opportunities, and an inclusive, values-driven culture that respects diversity. Recruitment Assessments Some roles include assessments to help us understand suitability. If invited to take an assessment, this indicates progression to an important stage of our recruitment process. Visit our careers website for more information. Additional Details Seniority level: Director Employment type: Full-time Job function: Business Development and Sales Industries: Banking

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