Overview Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. We welcome your unique perspective and encourage you to help challenge assumptions, uncover bias, and remove barriers so progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Responsibilities Own the customer and employee experience for Marketing & Outreach Gather the voice of the customer and employees regarding process and system interactions Apply user-centered design principles and practices to campaign tracking, outreach, lead, and contact management Drive Marketing policy, process and system transformation and continuous improvement Capture customer and employee business requirements into Epics Minimize end user disruption through evolutionary UI change where possible Communicate and train process and UI change where necessary Define Marketing Experience vision and roadmaps Develop overall Marketing Experience vision, including target company process, policy, and tooling in collaboration with key customer, marketing, marketing ops, channel, data science and customer experience stakeholders Partner with downstream teams to deliver continuous and optimal end to end experience Document business process and system interactions within campaign, lead, contact and notification domains. Manage contracts with upstream and downstream domains and users Shape the backlog to deliver Marketing Experience vision Create and maintain prioritized roadmaps for Marketing Experience. Prioritize epics based on delivery capacity and value Manage a team of domain Product Owners that support the Marketing Experience Hire, coach and manage Product Owners and Process Architects Qualifications Bachelor\'s degree preferred 10+ years of experience owning and delivering products Strong leadership skills and the proven ability to drive organizational change Strong communication skills with ability to align the organization on complex technical decisions Active coach and mentor whose goals are to grow and maximize team potential Experience managing geographically distributed teams Knowledge Agile Development & Methodologies, preferably in large organizations Marketing process, channel program and Marketing operations experience required Product Vision and Roadmap Creation Experience with Marketing systems and transformation Prioritization, planning and backlog management The targeted pay range for this position in the following location is / locations are: United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual Canada - Toronto Office TRO : 174,000 - 262,000 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Benefits Equinix Benefits: As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work. Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: Insurance (health, life, disability and voluntary plans), Retirement (retirement plan), Paid Time Off (PTO) and Paid Holidays. Eligibility requirements apply. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: Insurance, Retirement (DCPP, RRSP, TSFA), Vacation and Paid Holidays. Eligibility requirements apply. Benefits are subject to specific plan or program terms, and to change at Equinix discretion. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, place of birth, citizenship, sex, pregnancy or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, disability, medical condition, genetic information, political affiliation, or any other status protected by applicable law.

#J-18808-Ljbffr